EM client does not run on MacOS Monterey

Warning! just found out that EM Client does not run on MacOS Monterey!

eM Client does run on Monterey, but you need to upgrade the application.

Please download it directly from here: https://www.emclient.com/dist/v8.2.1680_Mac/setup.pkg

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Version v8.2.1680_Mac does not run in Monterey, it starts but shortly after it crashes

I have an M1 MBP 13". I have em Client version 8.2.1680.

I upgraded to that version before I updated, after the update I had a crash loop. EM would try to start throw an error and ask to report the error, but if I clicked the error report, the error report would crash and try to restart em client and so forth.

I tried to reinstall em client and I still have the same issue. I then completely uninstalled em client and reinstalled the latest version and the issue remains.

I rely on EM client so it would be nice to have a fix asap.

@maarten52

Wondering how you went with the latest eM Client build v8.2.1680 on Monterey OS ? and also what CPU do you have.

Okay, after upgrading to MacOs Monterey and being pointed by Gary to the EM Client build mentioned here, installing that, a few restarts EM client works fine again. Restarts due the rebuild of the em client database. Iā€™m running a macbook pro 13ā€ with an Apple M1 + 16Gb of Ram.

1 Like

If eM Client 8.2.1680 is still crashing on Monterey, please upgrade to this version and try again: https://www.emclient.com/dist/v8.2.1687_Mac/setup.pkg

1 Like

Thanks Gary. That works for me.

That works :slight_smile:

Thanks!

Works great thanks so much.

I am running MacOS Monterey 12.0.1

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro7,1
Enclosure: Tower
Processor Name: 28-Core Intel Xeon W
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 28
L2 Cache (per Core): 1 MB
L3 Cache: 38.5 MB
Hyper-Threading Technology: Enabled
Memory: 192 GB
System Firmware Version: 1715.40.15.0.0 (iBridge: 19.16.10548.0.0,0)
OS Loader Version: 540.40.4~45
Activation Lock Status: Enabled
Controller Information:
Model Name: Apple T2 Security Chip
Firmware Version: 19P548
AMD Radeon PRO W6800X:

Chipset Model: AMD Radeon PRO W6800X
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 32 GB
Vendor: AMD (0x1002)
Device ID: 0x73ab
Revision ID: 0x0000
ROM Revision: 113-D4171N-436
VBIOS Version: 113-D417A1XL-021
Option ROM Version: 113-D417A1XL-021
EFI Driver Version: 01.01.270
Metal Family: Supported, Metal GPUFamily macOS 2
GPU Peer Group: 16356623593708898000
GPU Peer Index: 0
Infinity Fabric Link: Yes
Displays:
DELL U4320Q:
Resolution: 6400 x 3600
UI Looks like: 3200 x 1800 @ 60.00Hz
Framebuffer Depth: 30-Bit Color (ARGB2101010)
Display Serial Number: 2Y75W83
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No
Connection Type: Thunderbolt/DisplayPort
Television: Yes
DELL U4320Q:
Resolution: 6400 x 3600
UI Looks like: 3200 x 1800 @ 60.00Hz
Framebuffer Depth: 30-Bit Color (ARGB2101010)
Display Serial Number: 8X75W83
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No
Connection Type: Thunderbolt/DisplayPort
Television: Yes
AMD Radeon PRO W6800X:

Chipset Model: AMD Radeon PRO W6800X
Type: GPU
Bus: PCIe
Slot: Slot-3
PCIe Lane Width: x16
VRAM (Total): 32 GB
Vendor: AMD (0x1002)
Device ID: 0x73ab
Revision ID: 0x0000
ROM Revision: 113-D4171N-436
VBIOS Version: 113-D417A1XL-021
Option ROM Version: 113-D417A1XL-021
EFI Driver Version: 01.01.270
Metal Family: Supported, Metal GPUFamily macOS 2
GPU Peer Group: 16356623593708898000
GPU Peer Index: 1
Infinity Fabric Link: Yes
Displays:
U28E590:
Resolution: 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition)
UI Looks like: 1920 x 1080 @ 30.00Hz
Framebuffer Depth: 30-Bit Color (ARGB2101010)
Display Serial Number: HTPK503910
Mirror: Off
Online: Yes
Rotation: Supported
Adapter Type: DVI or HDMI
Automatically Adjust Brightness: Yes
Adapter Firmware Version: 2.19
U28E590:
Resolution: 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition)
UI Looks like: 1920 x 1080 @ 60.00Hz
Framebuffer Depth: 30-Bit Color (ARGB2101010)
Display Serial Number: HTPK503837
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: Yes
Connection Type: Thunderbolt/DisplayPort
Memory Slots:

ECC: Enabled
Upgradeable Memory: Yes

Slot 1 (Channel F / DIMM 1):

Size: 32 GB
Type: DDR4 R-DIMM
Speed: 2933 MHz
Status: OK
Manufacturer: Hynix
Part Number: HMA84GR7CJR4N-WM
Serial Number: 94DC815E

Slot 2 (Channel F / DIMM 2):

Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty

Slot 3 (Channel E / DIMM 1):

Size: 32 GB
Type: DDR4 R-DIMM
Speed: 2933 MHz
Status: OK
Manufacturer: Hynix
Part Number: HMA84GR7CJR4N-WM
Serial Number: 94DC71C3

Slot 4 (Channel E / DIMM 2):

Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty

Slot 5 (Channel D / DIMM 1):

Size: 32 GB
Type: DDR4 R-DIMM
Speed: 2933 MHz
Status: OK
Manufacturer: Hynix
Part Number: HMA84GR7CJR4N-WM
Serial Number: 94DC7449

Slot 6 (Channel D / DIMM 2):

Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty

Slot 7 (Channel A / DIMM 2):

Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty

Slot 8 (Channel A / DIMM 1):

Size: 32 GB
Type: DDR4 R-DIMM
Speed: 2933 MHz
Status: OK
Manufacturer: Hynix

Slot 9 (Channel B / DIMM 2):

Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty

Slot 10 (Channel B / DIMM 1):

Size: 32 GB
Type: DDR4 R-DIMM
Speed: 2933 MHz
Status: OK
Manufacturer: Hynix
Part Number: HMA84GR7CJR4N-WM
Serial Number: 94DC815D

Slot 11 (Channel C / DIMM 2):

Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty

Slot 12 (Channel C / DIMM 1):

Size: 32 GB
Type: DDR4 R-DIMM
Speed: 2933 MHz
Status: OK
Manufacturer: Hynix
Apple SSD Controller:

APPLE SSD AP4096N:

Capacity: 4 TB (4,002,222,325,760 bytes)
TRIM Support: Yes
Model: APPLE SSD AP4096N
Revision: 1274.40.
Serial Number: C02130700E7K3F744
Link Width: x4
Link Speed: 8.0 GT/s
Detachable Drive: No
BSD Name: disk0
Partition Map Type: GPT (GUID Partition Table)
Removable Media: No
S.M.A.R.T. status: Verified
Volumes:
EFI:
Capacity: 314.6 MB (314,572,800 bytes)
File System: MS-DOS FAT32
BSD Name: disk0s1
Content: EFI
Volume UUID: E783267B-A4C3-3556-B751-DBED770EB996
disk0s2:
Capacity: 4 TB (4,001,907,707,904 bytes)
BSD Name: disk0s2
Content: Apple_APFS
APPLE SSD AP4096N:

Capacity: 4 TB (4,002,222,325,760 bytes)
TRIM Support: Yes
Model: APPLE SSD AP4096N
Revision: 1274.40.
Serial Number: C02130700E7K3F744
Link Width: x4
Link Speed: 8.0 GT/s
Detachable Drive: No
BSD Name: disk0
Partition Map Type: GPT (GUID Partition Table)
Removable Media: No
S.M.A.R.T. status: Verified
Volumes:
EFI:
Capacity: 314.6 MB (314,572,800 bytes)
File System: MS-DOS FAT32
BSD Name: disk0s1
Content: EFI
disk0s2:
Capacity: 4 TB (4,001,907,707,904 bytes)
BSD Name: disk0s2
Content: Apple_APFS
Afterburner:

Name: Afterburner
Type: FPGA
Driver Installed: Yes
MSI: Yes
Bus: PCI
Slot: Slot-5@13,0,0
Vendor ID: 0x106b
Device ID: 0x0205
Subsystem Vendor ID: 0x106b
Subsystem ID: 0x0205
Revision ID: 0x0000
Serial Number: C0294040041P6PL19
Link Width: x16
Link Speed: 8.0 GT/s

Intensity Pro 4K:

Name: Intensity Pro 4K
Type: Video
Driver Installed: Yes
MSI: Yes
Bus: PCI
Slot: Slot-7@23,0,0
Vendor ID: 0xbdbd
Device ID: 0xa139
Subsystem Vendor ID: 0xbdbd
Subsystem ID: 0xa139
Revision ID: 0x0000
Link Width: x4
Link Speed: 2.5 GT/s

SAS Domain 0:

Initiator Identifier: 2289045594

SCSI Target Device @ 0:

SAS Address: 22:12:00:01:55:78:A3:A1
SCSI Target Identifier: 0
SCSI Peripheral Device Type: 0
Manufacturer: HGST
Model: GSPD3 Shuttle
Revision: 600

SCSI Logical Unit @ 0:

Capacity: 42 TB (41,999,992,356,864 bytes)
LUN Address: 00:00:00:00:00:00:00:00
Manufacturer: HGST
Model: GSPD3 Shuttle
Revision: 600
Removable Media: No
Detachable Drive: No
BSD Name: disk5
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
EFI:
Capacity: 209.7 MB (209,715,200 bytes)
File System: MS-DOS FAT32
BSD Name: disk5s1
Content: EFI
disk5s2:
** Capacity: 42 TB (41,999,782,600,704 bytes)**
BSD Name: disk5s2
Content: Apple_APFS

SCSI Target Device @ 127:

SAS Address: 50:00:15:50:07:6F:74:7F
SCSI Target Identifier: 127
SCSI Peripheral Device Type: 3
Manufacturer: Promise
Model: RAID Console
Revision: 1.00

SCSI Logical Unit @ 0:

Intel 12 Series Chipset:

Vendor: Intel
Product: 12 Series Chipset
Link Speed: 6 Gigabit
Description: AHCI Version 1.31 Supported