Hi I have a problem where the client keeps asking me for a password for I am guessing my gmail account, but it refuses to recognize the password and keeps asking for it over and over again.
Maybe the pop up message is related to another account. Check your account settings and if it will not help, post here a screenshot of the error message. Thank you.
Hey George – I’m having the same problem, and the “error message” is meerly the continued repetition of the Password Required For Google Accounts dialogue box. All is correctly filled out: email address and password, but eM doesn’t recognize it. What do I need to do? (No, I don’t have double level sign in feature activated.)
Hi, can you make a screenshot of the issue? What version of eM Client are you currently using? Are you using any firewall/proxy/antivirus software on your computer?
Thank you,
Paul.
Hey Paul,
I know my password, and it’s correct – I even changed it so that I would know there was no mistake.
Yes, I have an antivirus: Trend Micro.
Finally, I have know idea what version I have since I can’t open it and right clicking on the icon doesn’t give me a properties option. However, it’s whatever was installed as an app option on my Windows 8.1 computer.
Thanks for your help.
What do you mean by can’t open it?
Does Trend Micro have a mail protection features, if so can you try to disable the email protection and check if it helps?
What is the synchronization period you’re using in eM Client for your accounts? Is it less than 10 minutes?
Thank you,
Paul.
By ‘can’t open it’, I mean that there’s no selection in the selection box when I right-click on the icon on my start screen in Windows 8.1. Furthermore, I can’t go any further in eM Client because the above messages prevent me from using anything from the toolbar such as Help. Therefore I can’t tell you what version I’m using.
As far as I know, I have no synchronization period in eM Client since I can’t open it. If I do, you’ll need to tell me where to go to access the information in order to answer your question.
Regarding my antivirus, I don’t think it has any mail protection features. (Yes, I checked what I could figure out.)
It appears to me that for whatever reason, my password isn’t being recognized, and I don’t know why – it’s right.
You should be able to use the application again when you click cancel instead of OK on the password popup.
Then you can check the settings for your synchronization period or what version you’re using.
Thank you,
Paul.
V 6.0.20648
Sync at startup and every 10 minutes.
When I press the send/receive icon, I get the same messages as above.
When the error occurs and the Operations window is shown, can you please switch to the Log tab in that window and copy the content of the log and send it to me?
Thank you,
Paul.
Paul, thank you so much for your help. I found the problem! I had to change my settings in google+ to enable connection with low security programs. Once I did that… voilà! So all is well for the time being.
Thank you again for your assistance – you definitely got me going in the right direction!!
Hi again, thank you for sharing the solution, I’m happy your account is working properly again, let us know if you come across any other issues or questions, we’ll be happy to help.
Thank you,
Paul.