eM Client Crashing When Deleting Emails Since Upgrading to 10.3.1503

Michelle707 · April 15, 2025, 12:04am

Ever since I upgraded a few days ago, my eM client crashes frequently when deleting emails. Is anyone else having this issue?
Thanks!

Michal_Burger · April 15, 2025, 6:51am

Do you use Wndows or Mac version? Can you see a dialog that allows sending a crash report to us or it is a hard crash with no such dialog?

Michelle707 · April 15, 2025, 3:43pm

Thank you! I’m on a Mac and when it crashes I get the following error message. eM will do a database check and come back clean. It seems to be particular emails that will continually crash the system when I’m deleting them. I was able to go onto the server on Outlook and delete them that way, but otherwise it will keep crashing the app.

eM Client 10.3.1503.0 false macOS 15.2, Version 15.2 (Build 24C101) 8.0.15 en-US en-US System.Reflection.TargetInvocationException Arg_TargetInvocationException eM Client eM Client.dll 100667746 eM Client, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.LongOperationService InitOperation eM Client, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.String name System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e operation System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Boolean cancellable System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Boolean noActivate 20a 57e eM Client.dll 100667740 eM Client, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.LongOperationService MailClient.UI.ILongOperationService.InitOperation System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.String name System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Action`1[[System.Threading.CancellationToken, System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]] operation 1b a0 MailClient.Abstractions.dll 100666356 MailClient.Abstractions, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.Commands.CommandWithUndoBase Execute 2e c6 MailClient.Abstractions.dll 100666357 MailClient.Abstractions, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.Commands.CommandWithUndoBase SetUndoIfPossibleAndExecute 39 a0 eM Client.dll 100681021 eM Client, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.Controls.Mail.controlMessages Delete System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Collections.Generic.IEnumerable`1[[MailClient.Storage.Application.Mail.MailItem, MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null]] selectedMessages System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Boolean permanently System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Boolean noConfirmation 5a 2a8 eM Client.dll 100702317 eM Client, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.Controls.Mail.controlMessages+MailItemBehaviour DataGrid_CellClicked System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Object sender MailClient.Common.UI, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Common.UI.Controls.ControlDataGrid.DataGridCellClickedEventArgs e 67 1cd MailClient.Common.UI.dll 100670956 MailClient.Common.UI, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Common.UI.Controls.ControlDataGrid.ControlDataGrid handleMouseClick System.Windows.Forms, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Windows.Forms.MouseEventArgs e MailClient.Common.UI, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Common.UI.Controls.ControlDataGrid.ControlDataGrid+MouseClickSource source a9c 1c48 MailClient.Common.UI.dll 100670842 MailClient.Common.UI, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Common.UI.Controls.ControlDataGrid.ControlDataGrid OnMouseUp System.Windows.Forms, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Windows.Forms.MouseEventArgs e 5b3 1139 System.Windows.Forms.dll 100665149 System.Windows.Forms, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Windows.Forms.Control WmLButtonUp System.Windows.Forms.Primitives, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Windows.Forms.Message& m 79 21d MailClient.Common.UI.dll 100670811 MailClient.Common.UI, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Common.UI.Controls.ControlDataGrid.ControlDataGrid WndProc System.Windows.Forms.Primitives, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Windows.Forms.Message& m 11b 86 System.Windows.Forms.dll 100670983 System.Windows.Forms, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Windows.Forms.NativeWindow WndProc System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.IntPtr hWnd System.Windows.Forms, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Windows.Forms.Msg msg System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.IntPtr wParam System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.IntPtr lParam 85 17d NSEvent: type=LMouseUp loc=(841.157,276.373) time=360.0 flags=0 win=0x7faddeb650f0 winNum=93 ctxt=0x0 evNum=66 click=1 buttonNumber=0 pressure=0 deviceID:0x300000080500000 subtype=NSEventSubtypeTouch Sent - [email protected] - eM Client formMain MailClient.UI.Forms.formMain False Fixed 237755826176 System.InvalidOperationException NoElements System.Linq System.Linq.dll 100664472 System.Linq, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a System.Linq.ThrowHelper ThrowNoElementsException a 47 System.Linq.dll 100663452 System.Linq, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a System.Linq.Enumerable Last System.Linq, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e source c 79 MailClient.Storage.Mail.dll 100663936 MailClient.Storage.Mail, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Mail.Data.DbMailRepository+DbConversationRepository RemoveMessagesFromConversations System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Object sender System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Collections.Generic.IReadOnlyList`1[[MailClient.Storage.Mail.Data.IMailRepositoryItem, MailClient.Storage.Mail, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null]] items be5 3678 MailClient.Storage.Mail.dll 100663937 MailClient.Storage.Mail, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Mail.Data.DbMailRepository+DbConversationRepository MailRepository_ModifyingItems System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Object sender MailClient.Storage, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.ItemPropertyChangedEventArgs`1[[MailClient.Storage.Mail.Data.IMailRepositoryItem, MailClient.Storage.Mail, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null]] e 4c 176 MailClient.Storage.dll 100663593 MailClient.Storage, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Data.DbRepository`1 Modify System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Object senderContext MailClient.Storage, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null eventArgs System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Collections.Generic.IReadOnlyList`1[[System.String, System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]] propertyNames 18 105 MailClient.Storage.dll 100663592 MailClient.Storage, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Data.DbRepository`1 Modify MailClient.Storage, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Object senderContext System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e items System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Collections.Generic.IReadOnlyList`1[[System.String, System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]] propertyNames 0 8b MailClient.Accounts.dll 100665025 MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.Mail.MailItemCollection AdditionalPreMoveActions MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.EventScope eventScope MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.Folder sourceFolder System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Collections.Generic.ICollection`1[[MailClient.Storage.Application.Mail.MailItem, MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null]] items MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.Folder destinationFolder 151 a6c MailClient.Accounts.dll 100668535 MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.ItemCollection`2+<>c__DisplayClass55_0 <MoveRange>b__0 MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.Folder sourceFolder System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e items MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null synchronizer System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e storageItems 163 6da MailClient.Accounts.dll 100664280 MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.ItemCollection`2 ExecutePerFolder System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e items MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null action 0 6ea MailClient.Accounts.dll 100664303 MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.ItemCollection`2 MoveRange System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e itemsToMove MailClient.Accounts, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.Application.Folder destinationFolder System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Threading.CancellationToken cancellationToken System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Collections.Generic.List`1[[System.String, System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]] additionalCategoryNamesToRemove f5 4d3 MailClient.Abstractions.dll 100666471 MailClient.Abstractions, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.Commands.MoveToTrashCommand`2+<>c__DisplayClass10_0 <ExecuteInternal>b__4 System.Linq, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a g 0 1ee System.Private.CoreLib.dll 100696999 System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Collections.Generic.List`1 ForEach System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e action 1e b4 MailClient.Abstractions.dll 100666458 MailClient.Abstractions, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.Commands.MoveToTrashCommand`2 ExecuteInternal System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Threading.CancellationToken cancellationToken aa 8f1 eM Client.dll 100696634 eM Client, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.LongOperationService+<>c__DisplayClass9_0 <MailClient.UI.ILongOperationService.InitOperation>b__0 System.Private.CoreLib, Version=8.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e System.Threading.CancellationToken ct 0 36 eM Client.dll 100706110 eM Client, Version=10.3.0.0, Culture=neutral, PublicKeyToken=null MailClient.UI.LongOperationService+<>c__DisplayClass15_0`1+<<InitOperation>b__0>d MoveNext 14 d2 eM Client /Applications/eM Client.app/Contents/MacOS/eM Client False False False False False

Michelle707 · May 3, 2025, 5:15am

Hi Michal… I’m still having the issue and have removed and re-added the account multiple times. I just completed the new upgrade a few days ago too and that hasn’t solved the issue. Any thoughts? Thanks!

sneas · May 5, 2025, 9:36am

I am using Windows version 10.3.1738, and I have also been having frequent crashes when deleting messages.
I just figured out the pattern today. When I delete a message, I get the blue “Mail deleted - Undo” pop-up. If the mouse pointer happens to be over that blue box when I hit delete again, then the program completely freezes.

Phil_Seeman · May 5, 2025, 4:03pm

I’m having the exact same problem as @sneas - since updating to Windows 10.3.1738, twice I’ve had the app freeze exactly as they describe:

When I delete a message, I get the blue “Mail deleted - Undo” pop-up. If the mouse pointer happens to be over that blue box when I hit delete again, then the program completely freezes.

Michelle707 · May 5, 2025, 4:19pm

So annoying. I’m on a Mac and for me it seems to be specific emails triggering it, but there is nothing notable about these emails. From trusted senders saved in my contacts, another I can delete other emails in the same thread without an issue. I wish they would fix this! Sorry you are having issues too.

Michelle707 · May 5, 2025, 4:20pm

So annoying. Please see mine above as it won’t let me post the same comment twice.