With the latest update, eM Client is crashing every time create a new tag (new, save, etc) and then apply the tag to an email. On applying the new tag to an email I get the beachball of death and have to force quit the application.
Yes, tags were created in eM Client. Via Tools\tags then + add.
Tags can usually be created. Applying them to an email crashes the client most of the time. I also have to reload my dock afterwards.
Ok i don’t get that crashing problem creating Local tags or Applying tags to emails with the latest V9.2.2202 on Sonoma 14.2.1 .
If you say the problem has only happened with the new upgrade, sounds like then either something went wrong when the program installation updated, or something has gone wrong with your actual mail database.
So first thing i would do “to test if its a mail database problem”, is close eM Client and rename your current eM Client hidden database folder and then reopen eM Client and setup your account as new. If that then fixes the Tags crashing problem, then you just go with the new mail database. If you have an IMAP, Exchange, Office 365 or iCloud account then you won’t loose anything as all your messages etc are server based and not local.
To access & rename the hidden database folder, “go to your Mac desktop” and then “click the Go menu” along the top. Then “hold down the Option key” and while holding, click the “Library” menu that appears. Then click the “Application Support” folder, and you will see the eM Client folder. You can then rename it to eg: eM Client-V9.2.2202
(eM Client hidden database folder Mac)
“Users\yourusername\Library\Application Support\eM Client”
However if creating a new database folder doesn’t fix it, then “delete the new eM Client hidden database folder” and uninstall eM Client and then download the previous eM Client version you had before from the version history page. Then reinstall and either setup as new and see if it then works ok. Or if you have a previous eM Client backup “from that same older version” that was working ok with Tags, then restore that via “File / Restore”. All your emails since the restore point will update when eM Client next syncs if you have an eg: IMAP, Exchange, Office 365 or iCloud account.
Now if the previously eM Client version works ok and no crashing when creating or applying Tags, then make a backup via “File / Backup”. You can see when the backup is completed in Show Operations via clicking the dropdown on the right of Refresh top left.
Then once backed up, then try upgrading again to the latest eM Client Mac version.