eM Client 5 hangs up completely with some emails opened in preview pane

1

eM Client hangs completely with certain emails selected and previewed. I can’t do anything, even after a few minutes, it does not react and I even cannot close the program. I have to kill the process in task manager.

The emails are in Spanish and have a subject like: “Deteccion de Necesidades de Capacitacion DNC //*66919013425”
Sender is “Los Mejores Cursos para el Sector Empresarial” with the email “[email protected]…” - the “.mx” is looking quite unusual.

This happened yesterday, but I could start eM Client, turn off the preview pane and delete the mail. I get about three such spam mails per day since a few days, I don’t even speak Spanish. My problem is that today the email is the very first one, so I cannot disable preview pane in order to delete it, I start eM Client, the mail gets loaded and eM Client hangs before I could do anything. What can I do to solve the problem?

In GMX web mail I can forward you the particular mail if you like.

eM Client 5.0.17595.0 from Feb. 18th 2013
Windows 8 x64

Thanks for your help,
Michael

2

Still happens with newly released eM Client 5.0.17918.0.

3

Send me the problematic mail at [email protected] - than kyou.

4

Hi George,

I have a new mail from the same sender that again lets eM Client freeze if preview pane is enabled. I tried to send it again to your address, but it came back as undeliverable.

eM Client 5.0.18661.0, Windows 8 x64.

Thanks,
Michael

5

please try to send that email to my address [email protected] together with this topic’s url.

with regards
Jan

6

Jan, I sent it Tuesday (8th) evening, have you received it?

Regards, Michael.

7

If you would aslo like to see “delayed Send” added to emClient, please vote for it here:
https://discourse.emclient.com/emclient/to…

8

Hello,

I am unable to find anything from that day with your name, or this topic’s url or name so I think it got lost on the way here :confused:

I would respond to you that day with confirmation of email receive anyway, so if it is possible for you please try to sending me it again.

with regards
Jan

9

Just sent it again (forwarded and in addition rerouted).

10

yes, I have received it now. I will respond to you over email lately.

with regards
Jan