eM Clien trying to verify database

I am testing the eM Client at one of my client’s. Yesterday one user got this message. And now today, another. Yesterday, I deleted the eM folder, resetup the account. Today, I want to know what is causing this.

I installed the trial version. I want to use this program but must ensure there are no issues.

Help please!

Looks like the problem occurs in the morning when the client starts the program.

eM Client (6.0.20617.0) Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.17929 The following error has occurred: System.Data.SQLite.SQLiteException (0x80004005): database disk image is malformed malformed database schema (LocalMailsIndex3\_contentIndex) - no such table: mail\_fti.LocalMailsIndex3\_content at System.Data.SQLite.SQLite3.Reset(SQLiteStatement stmt) at System.Data.SQLite.SQLite3.Step(SQLiteStatement stmt) at System.Data.SQLite.SQLiteDataReader.NextResult() at System.Data.SQLite.SQLiteDataReader..ctor(SQLiteCommand cmd, CommandBehavior behave) at System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior) at System.Data.SQLite.SQLiteCommand.ExecuteNonQuery() at MailClient.Storage.Data.SQLite.DbRepository`1..ctor(Compactor compactor, String indexTable, String[] readWriteDatabaseNames, String[] readOnlyDatabaseNames) at MailClient.Storage.Data.DbCategoriesItemRepository`1..ctor(Compactor compactor, String indexTable, String[] readWriteDatabaseNames, String[] readOnlyDatabaseNames) at MailClient.Storage.Data.SQLite.DbMailRepository..ctor(Compactor compactor) at MailClient.Storage.Data.RepositoryFactory.get\_MailRepository() at MailClient.Storage.Application.Folder.CreateMailItemsCollection() at MailClient.Storage.Application.Folder.get\_MailItems() at MailClient.UI.Controls.controlMailFolders.AttachUnreadCallbacks() at MailClient.UI.Controls.controlMailUserFolders.AttachCallbacks() at MailClient.UI.Controls.controlFolders.LoadNodes() at MailClient.UI.Controls.controlFolders.OnLoad(EventArgs e) at MailClient.UI.Controls.controlMailFolders.OnLoad(EventArgs e) at System.Windows.Forms.UserControl.OnCreateControl() at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl() at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e) at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e) at System.Windows.Forms.Control.OnParentVisibleChanged(EventArgs e) at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e) at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e) at System.Windows.Forms.Form.OnVisibleChanged(EventArgs e) at System.Windows.Forms.Control.SetVisibleCore(Boolean value) at System.Windows.Forms.Form.SetVisibleCore(Boolean value) at System.Windows.Forms.Control.set\_Visible(Boolean value) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.Run(ApplicationContext context) at MailClient.Program.<main>b__4()


at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action`1 handler)


<report xmlns="http://emclient.com/ns/report">
  <product>


 <name>eM Client</name>


 <version>6.0.20617.0</version>
  </product>
  <silent>false</silent>
  <environment>


 <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion>


 <frameworkversion>4.0.30319.17929</frameworkversion>
  </environment>
  <exception>


 <type>System.Data.SQLite.SQLiteException</type>


 <message>database disk image is malformed
malformed database schema (LocalMailsIndex3_contentIndex) - no such table: mail_fti.LocalMailsIndex3_content</message>


 <source>System.Data.SQLite</source>


 <stack>




<frame>




  <method>






 <modulename>System.Data.SQLite.dll</modulename>






 <metadatatoken>100663598</metadatatoken>






 <assembly>System.Data.SQLite</assembly>






 <type>System.Data.SQLite.SQLite3</type>






 <name>Reset</name>






 <parameters>








<parameter>








  <assembly>System.Data.SQLite</assembly>








  <type>System.Data.SQLite.SQLiteStatement</type>








  <name>stmt</name>








</parameter>






 </parameters>




  </method>




  <offset>83</offset>




  <nativeoffset>29802</nativeoffset>









<frame>




  <method>






 <modulename>System.Data.SQLite.dll</modulename>






 <metadatatoken>100663597</metadatatoken>






 <assembly>System.Data.SQLite</assembly>






 <type>System.Data.SQLite.SQLite3</type>






 <name>Step</name>






 <parameters>








<parameter>








  <assembly>System.Data.SQLite</assembly>








  <type>System.Data.SQLite.SQLiteStatement</type>








  <name>stmt</name>








</parameter>






 </parameters>




  </method>




  <offset>3c</offset>




  <nativeoffset>bb</nativeoffset>









<frame>




  <method>






 <modulename>System.Data.SQLite.dll</modulename>






 <metadatatoken>100663982</metadatatoken>






 <assembly>System.Data.SQLite</assembly>






 <type>System.Data.SQLite.SQLiteDataReader</type>






 <name>NextResult</name>






 <parameters></parameters>




  </method>




  <offset>12f</offset>




  <nativeoffset>150</nativeoffset>









<frame>




  <method>






 <modulename>System.Data.SQLite.dll</modulename>






 <metadatatoken>100663943</metadatatoken>






 <assembly>System.Data.SQLite</assembly>






 <type>System.Data.SQLite.SQLiteDataReader</type>






 <name>.ctor</name>






 <parameters>








<parameter>








  <assembly>System.Data.SQLite</assembly>








  <type>System.Data.SQLite.SQLiteCommand</type>








  <name>cmd</name>








</parameter>








<parameter>








  <assembly>System.Data</assembly>








  <type>System.Data.CommandBehavior</type>








  <name>behave</name>








</parameter>






 </parameters>




  </method>




  <offset>5d</offset>




  <nativeoffset>71</nativeoffset>









<frame>




  <method>






 <modulename>System.Data.SQLite.dll</modulename>






 <metadatatoken>100663757</metadatatoken>






 <assembly>System.Data.SQLite</assembly>






 <type>System.Data.SQLite.SQLiteCommand</type>






 <name>ExecuteReader</name>






 <parameters>








<parameter>








  <assembly>System.Data</assembly>








  <type>System.Data.CommandBehavior</type>








  <name>behavior</name>








</parameter>






 </parameters>




  </method>




  <offset>c</offset>




  <nativeoffset>26</nativeoffset>









<frame>




  <method>






 <modulename>System.Data.SQLite.dll</modulename>






 <metadatatoken>100663760</metadatatoken>






 <assembly>System.Data.SQLite</assembly>






 <type>System.Data.SQLite.SQLiteCommand</type>






 <name>ExecuteNonQuery</name>






 <parameters></parameters>




  </method>




  <offset>6</offset>




  <nativeoffset>21</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100670182</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.Storage.Data.SQLite.DbRepository`1</type>






 <name>.ctor</name>






 <parameters>








<parameter>








  <assembly>MailClient</assembly>








  <type>MailClient.Storage.Data.Compactor</type>








  <name>compactor</name>








</parameter>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.String</type>








  <name>indexTable</name>








</parameter>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.String[]</type>








  <name>readWriteDatabaseNames</name>








</parameter>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.String[]</type>








  <name>readOnlyDatabaseNames</name>








</parameter>






 </parameters>




  </method>




  <offset>a2</offset>




  <nativeoffset>198</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100670229</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.Storage.Data.DbCategoriesItemRepository`1</type>






 <name>.ctor</name>






 <parameters>








<parameter>








  <assembly>MailClient</assembly>








  <type>MailClient.Storage.Data.Compactor</type>








  <name>compactor</name>








</parameter>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.String</type>








  <name>indexTable</name>








</parameter>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.String[]</type>








  <name>readWriteDatabaseNames</name>








</parameter>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.String[]</type>








  <name>readOnlyDatabaseNames</name>








</parameter>






 </parameters>




  </method>




  <offset>0</offset>




  <nativeoffset>48</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100685558</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.Storage.Data.SQLite.DbMailRepository</type>






 <name>.ctor</name>






 <parameters>








<parameter>








  <assembly>MailClient</assembly>








  <type>MailClient.Storage.Data.Compactor</type>








  <name>compactor</name>








</parameter>






 </parameters>




  </method>




  <offset>0</offset>




  <nativeoffset>9f</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100686086</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.Storage.Data.RepositoryFactory</type>






 <name>get_MailRepository</name>






 <parameters></parameters>




  </method>




  <offset>1a</offset>




  <nativeoffset>6f</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100677085</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.Storage.Application.Folder</type>






 <name>CreateMailItemsCollection</name>






 <parameters></parameters>




  </method>




  <offset>0</offset>




  <nativeoffset>17</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100677084</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.Storage.Application.Folder</type>






 <name>get_MailItems</name>






 <parameters></parameters>




  </method>




  <offset>1a</offset>




  <nativeoffset>2a</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100678676</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.UI.Controls.controlMailFolders</type>






 <name>AttachUnreadCallbacks</name>






 <parameters></parameters>




  </method>




  <offset>12</offset>




  <nativeoffset>52</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100678748</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.UI.Controls.controlMailUserFolders</type>






 <name>AttachCallbacks</name>






 <parameters></parameters>




  </method>




  <offset>0</offset>




  <nativeoffset>e</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100678511</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.UI.Controls.controlFolders</type>






 <name>LoadNodes</name>






 <parameters></parameters>




  </method>




  <offset>98</offset>




  <nativeoffset>18d</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100678508</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.UI.Controls.controlFolders</type>






 <name>OnLoad</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.EventArgs</type>








  <name>e</name>








</parameter>






 </parameters>




  </method>




  <offset>53</offset>




  <nativeoffset>99</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100678669</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.UI.Controls.controlMailFolders</type>






 <name>OnLoad</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.EventArgs</type>








  <name>e</name>








</parameter>






 </parameters>




  </method>




  <offset>0</offset>




  <nativeoffset>d</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100682727</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.UserControl</type>






 <name>OnCreateControl</name>






 <parameters></parameters>




  </method>




  <offset>6</offset>




  <nativeoffset>29</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665625</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>CreateControl</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>fIgnoreVisible</name>








</parameter>






 </parameters>




  </method>




  <offset>bf</offset>




  <nativeoffset>193</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665625</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>CreateControl</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>fIgnoreVisible</name>








</parameter>






 </parameters>




  </method>




  <offset>92</offset>




  <nativeoffset>150</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665625</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>CreateControl</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>fIgnoreVisible</name>








</parameter>






 </parameters>




  </method>




  <offset>92</offset>




  <nativeoffset>150</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665625</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>CreateControl</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>fIgnoreVisible</name>








</parameter>






 </parameters>




  </method>




  <offset>92</offset>




  <nativeoffset>150</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665625</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>CreateControl</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>fIgnoreVisible</name>








</parameter>






 </parameters>




  </method>




  <offset>92</offset>




  <nativeoffset>150</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665625</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>CreateControl</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>fIgnoreVisible</name>








</parameter>






 </parameters>




  </method>




  <offset>92</offset>




  <nativeoffset>150</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665244</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>CreateControl</name>






 <parameters></parameters>




  </method>




  <offset>7</offset>




  <nativeoffset>27</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665324</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>OnVisibleChanged</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.EventArgs</type>








  <name>e</name>








</parameter>






 </parameters>




  </method>




  <offset>34</offset>




  <nativeoffset>168</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665964</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.ScrollableControl</type>






 <name>OnVisibleChanged</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.EventArgs</type>








  <name>e</name>








</parameter>






 </parameters>




  </method>




  <offset>14</offset>




  <nativeoffset>54</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665318</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>OnParentVisibleChanged</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.EventArgs</type>








  <name>e</name>








</parameter>






 </parameters>




  </method>




  <offset>9</offset>




  <nativeoffset>13</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665324</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>OnVisibleChanged</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.EventArgs</type>








  <name>e</name>








</parameter>






 </parameters>




  </method>




  <offset>8c</offset>




  <nativeoffset>11f</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665964</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.ScrollableControl</type>






 <name>OnVisibleChanged</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.EventArgs</type>








  <name>e</name>








</parameter>






 </parameters>




  </method>




  <offset>14</offset>




  <nativeoffset>54</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100674905</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Form</type>






 <name>OnVisibleChanged</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.EventArgs</type>








  <name>e</name>








</parameter>






 </parameters>




  </method>




  <offset>16</offset>




  <nativeoffset>48</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665432</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>SetVisibleCore</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>value</name>








</parameter>






 </parameters>




  </method>




  <offset>ec</offset>




  <nativeoffset>2a8</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100674828</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Form</type>






 <name>SetVisibleCore</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>value</name>








</parameter>






 </parameters>




  </method>




  <offset>8c</offset>




  <nativeoffset>7e</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100665131</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Control</type>






 <name>set_Visible</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Boolean</type>








  <name>value</name>








</parameter>






 </parameters>




  </method>




  <offset>0</offset>




  <nativeoffset>13</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100688529</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Application+ThreadContext</type>






 <name>RunMessageLoopInner</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Int32</type>








  <name>reason</name>








</parameter>








<parameter>








  <assembly>System.Windows.Forms</assembly>








  <type>System.Windows.Forms.ApplicationContext</type>








  <name>context</name>








</parameter>






 </parameters>




  </method>




  <offset>92</offset>




  <nativeoffset>d3</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100688528</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Application+ThreadContext</type>






 <name>RunMessageLoop</name>






 <parameters>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Int32</type>








  <name>reason</name>








</parameter>








<parameter>








  <assembly>System.Windows.Forms</assembly>








  <type>System.Windows.Forms.ApplicationContext</type>








  <name>context</name>








</parameter>






 </parameters>




  </method>




  <offset>13</offset>




  <nativeoffset>49</nativeoffset>









<frame>




  <method>






 <modulename>System.Windows.Forms.dll</modulename>






 <metadatatoken>100664859</metadatatoken>






 <assembly>System.Windows.Forms</assembly>






 <type>System.Windows.Forms.Application</type>






 <name>Run</name>






 <parameters>








<parameter>








  <assembly>System.Windows.Forms</assembly>








  <type>System.Windows.Forms.ApplicationContext</type>








  <name>context</name>








</parameter>






 </parameters>




  </method>




  <offset>0</offset>




  <nativeoffset>17</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.exe</modulename>






 <metadatatoken>100675709</metadatatoken>






 <assembly>MailClient</assembly>






 <type>MailClient.Program</type>






 <name>&lt;Main&gt;b__4</name>






 <parameters></parameters>




  </method>




  <offset>17</offset>




  <nativeoffset>42</nativeoffset>









<frame>




  <method>






 <modulename>MailClient.ExceptionUtils.dll</modulename>






 <metadatatoken>100663314</metadatatoken>






 <assembly>MailClient.ExceptionUtils</assembly>






 <type>MailClient.ExceptionUtils.ExceptionUtils</type>






 <name>Filter</name>






 <parameters>








<parameter>








  <assembly>MailClient.ExceptionUtils</assembly>








  <type>MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate</type>








  <name>body</name>








</parameter>








<parameter>








  <assembly>MailClient.ExceptionUtils</assembly>








  <type>MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate</type>








  <name>filter</name>








</parameter>








<parameter>








  <assembly>mscorlib</assembly>








  <type>System.Action`1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]</type>








  <name>handler</name>








</parameter>






 </parameters>




  </method>




  <offset>0</offset>




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<filedescription>Biblioth�que d�utilitaires l�gers du Shell</filedescription>




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<name>GDI32.dll</name>




<filename>C:\Windows\syswow64\GDI32.dll</filename>




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<filedescription>GDI Client DLL</filedescription>




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<name>LPK.dll</name>




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<name>USP10.dll</name>




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<filedescription>Uniscribe Unicode script processor</filedescription>




<product>Microsoft(R) Uniscribe Unicode script processor</product>




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<name>mscorlib.ni.dll</name>




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<filedescription>Microsoft OLE pour Windows</filedescription>




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<name>HydraDMH.dll</name>




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<name>uxtheme.DLL</name>




<filename>C:\Windows\system32\uxtheme.DLL</filename>




<internalname>UxTheme.dll</internalname>




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<filedescription>Biblioth�que de th�mes Ux Microsoft</filedescription>




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<name>System.ni.dll</name>




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<name>rsaenh.dll</name>




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 </module>


 <module>




<name>MailClient.Collections.ni.dll</name>




<filename>C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.1d52ed9e#7cb8db47bce7748ac9f7dd8f25d9ca1\MailClient.Collections.ni.dll</filename>




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 </module>


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<name>MailClient.Mail.ni.dll</name>




<filename>C:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Mail\eacee99e4ec0522da0c9094be9b126ae\MailClient.Mail.ni.dll</filename>




<internalname>MailClient.Mail.dll</internalname>




<originalfilename>MailClient.Mail.dll</originalfilename></module></modules></report></main>

This has happened twice in three days. Any help would be appreciated. Thanks!

Hi Isabelle are you able to open the application at all? Or does this error occurs all the time?

Can you please try to download this tool and run it on your database? http://www.emclient.com/tools/dbrepairrebuildall.exe
Let me know if it helped.

Thank you,
Paul.

So far it happened 2 mornings out of three. The employee starts up the program and it crashes. Then loops with the error message.

Ok will run the program and get back at you.

FYI, I renamed the eM Client. and resetup the account. Now it works… For now. I will run your link asap.

Hi again, if you rename the database folder a new one is created, if you run the tool now, the repair tool will be used on your current (working) database instead of the broken one.
But this is a solution that should keep you going if the tool won’t work.

Thank you,
Paul.

That’s what I figured. I needed the client up and running asap. Although the problem happened twice with the same person. Do you see anything in the log that would tell you why it happened over and over… I have another employee that had the same issue yesterday.

There might be some issue with the database, that’s why I sent you the tool that will try to repair the database and hopefully it will help.
You might also want to consider updating your .NET to versio 4.5.2.

Thank you,
Paul.

Ok perfect. Will do the changes and keep you posted.

Did the repair build this morning. Said database was corrupted. DId not repair the problem.

Hi Isabelle, did you also update the .NET framework?
I’m afraid that if you’ve done all the steps, this is due to a corrupt database and we can’t really do anything to fix this issue.

To avoid this in the future I recommend using the backup feature so in case anything goes wrong, you can always restore all your data from the backup.

Thank you for understanding,
Paul.

I did update the .net. Actually the client crashes after the backup… So I disabled it. This needs to be looked into.

Hi Isabelle, there’s actually one more thing you could try, create a backup of the old database from Roaming folder, and delete the mail_fti.dat file from the database.
Start eM client with this database without the file (rename the folder to “eM Client”), eM Client might be able to create the file again as it is an index file.

Let me know if it helped, thank you,
Paul.

Issue is I do a fresh install each time, and the problem always comes back. Renaming is one thing, but the problem keeps coming back…

Can you try to update to this version of eM Client, and try to setup a new database after the update? 
http://www.emclient.com/dist/v6.0.20631/setup.msi

Hope this helps,
Paul.

When we enable the eM Client backup, what time does it run?

ok will update their client asap.

The backup should be ran at the time when the first backup was created, however you should be able to control the time when the backup is ran in the Windows task scheduler.

Hope this helps,
Paul.