Egroupware user folders cannot be seen

Although emclient seem to work good with a hosted egroupware I cannot reach so called user folders.
These folders are linked email folders of other egroupware users (the links are set in egroupware). In Thunderbird or Outlook this works and I never had a problem.

Hello, not quite sure what user folders you’re referring to. Do you mean a public contacts folder or option to give permission to your account folders?

Can you please specify the question, or perhaps make a screenshot of the issue/application part you’re referring to.