Hello,
I’ve been using EmClient for two years with two email accounts. When I send an email, it doesn’t appear in the emails sent. This started with my first email account and since yesterday it also happens with my second account. When I use my webmail, the emails sent via emclient do not appear, but if I try to send via webmail, the sent email appears in the outbox of emclient.
I use these accounts with thunderbird without this problem.
I checked if the missing mails were in other folders without success. I have no error message in the logs.
This problem appeared all of a sudden without updating emclient. I am using emclient 9.2.1577.
Hopefully you have a solution to my problem.
If this is with a Microsoft account, please see here.
Another possibility is that they are sent and the recipient gets the message, but the copy in Sent is not being created. Either that is a server error, or the server expects eM Client to create the message in the Sent folder. For the latter, there is an option in Menu > Accounts then the General tab for that account, which saves a copy in the Sent folder. The option is not available for all providers.
Otherwise, if the messages are not in Sent, they may not be sending and you will find them in the Local Folder Outbox awaiting upload to the server. If Local Folders are not visible below your other folders, you can enable them by selecting Menu > Settings > General > General > Show Local Folders. You will also find an SMTP error in Menu > Operations > Log tab that will give the reason they could not be sent.
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For me. The message sent is visible in Sent for 2 or 3 seconds and … disappear! Later, after some
minutes appear again for good.
And there is something more. Trying to download an attach takes a life time! All that is happent after update to 9.2 Now I am using 9.2.1577.
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Same here for an AOL account. Gmail account works fine. Some sent not showing in sent but recipients are responding so it was received. Others disappear for a few seconds then show up to stay. This is after the latest update 9.2.2157. I did just have to reset my SMTP settings and thought everything was fixed. Can someone help?
Or to ‘Compose’ the email after you hit send.
I am new to eMclient … but these seem like basic things.
I’ve been disappointed for a while. When I follow this problem, its origins go back a long way. It seems like it’s mostly related to Gmail. However, the shocking problem is the em client indifference. Maybe they should fix this problem before developing version 10. Interestingly, I experienced the same thing very recently and when I reported the support, it was not even taken care of 
However, this is a very basic component. A small note for anyone experiencing the same problem. Support is not interested, but if you enter the em client mobile application, you can see the sent e-mail in the sent box there. This problem is only on the desktop. It is being developed in the desktop application. Now, the real question is whether it will appear in the inbox if there is a reply to this sent e-mail.
When I follow this problem, its origins go back a long way. It seems like it’s mostly related to Gmail.
if you enter the em client mobile application, you can see the sent e-mail in the sent box there
I cannot replicate this sent mail dissapearing issue after sending with any of my eg: IMAP accounts including Gmail using any version of eM Client.
As sent emails don’t dissapear using eM Client mobile app, then if you have already done what @Gary advised above in the desktop version, then either “something went wrong when eM Client installed or upgraded”, or “you have a possible mail database issue” and you might need to uninstall and reinstall the program or create a new mail database to test.
So first try uninstalling eM Client and if you have Windows, “don’t delete the database” when asked on the uninstall wizard. Then reinstall the latest V9.2.2258 or V10 Beta from the release history page and see if that fixes the problem.
Now if reinstalling the latest V9.2.2258 or V10 Beta made no difference, then sounds like a mail database issue. To test if it’s a mail database problem, close eM Client and then go to the following "hidden eM Client folder and rename it to eg: eM Client-Old . Then reopen eM Client and setup as new and test again.
(Hidden mail database default folder Windows)
“Users\yourusername\AppData\Roaming\eM Client”
(Hidden mail database default folder Mac)
“Users\yourusername\Library\Application Support\eM Client”
I do not have options that was showed up by @Gary @cyberzork . I have been using premium for about 2 three months. My eM Client version is V9.2.2258 . Also Last time I saw my account (gmail)) have 5 issues in Start Screen of eM Clients. However, The program is not solve. I do not want to delete my gmail account for personel reasons. Do you know another way? Can I wait new eM Clients version?
Gmail already creates the sent message itself, so there is no option for eM Client to do it.
Best option is to open a support ticket with us. To do that click on Menu > Help > Get VIP Support.