Hi
I’m getting quite frustrated trying to get pre-sales support.
I sent some emailed questions to [email protected] on 9th July and another follow up email a few days later after no reply. I also sent them the same questions via Message on their Facebook page. Still no reply to any of them.
You would think that given I had mentioned after a lifetime of using Outlook and I had stated I was thinking of ‘buying’ eMClient they would be keen to get back to me. It’s a very poor look for their product Support (which is one of the key considerations I make with all software/hardware purchases).
After reading some other Support issues in this forum I am close to just going with some other good options I read reviews on, as after many years with Outlook the move will be a huge chance and I’m not going to do that without good customer Support from new provider.
Can I get a feel for how reliable Support really is in practice and how can I get someone (from Support) to reply to me re: my pre-sales questions?
Kind regards,
Crocket
viernes 12 julio 2024 :: 0711hrs (UTC +0100)
In the meantime you cam post your queries on this Forum
¡Buena suerte!
skybat
¡Saludos desde Valencia la soleada en España!
¡Mis mejores deseos y mantente a salvo!
Hablo español, luego portugués, inglés, francés y alemán
con conocimiento de varios otros idiomas.
I don’t see any messages from you, but if you would like to contact me directly on [email protected] with your general or pre-sales questions, I will be happy to assist you.
Thanks Gary, I will email you.
My email delivery software shows the emails were successfully delivered to that (info@) email address but haven’t been opened. The Facebook Message also says it was delivered.
For what is worth, I have never had any problems for reaching support if needed. Directly by email, or using the forum surrounding.
Best regards, a user since 2014.
Just wanted to chime in on this issue. My experience with technical support (not presales) so far has been excellent. The support staff responds quickly and really knows their product well. That was one of the main reasons I decided to buy a license.
Thank you for your comment. I am a big proponent of giving and receiving honest customer feedback, regardless of whether it is favourable or not. It is people helping people out in their best interest.
Thanks for your feedback.