dll's not found after attempting to update

1

After rebooting my computer and restarting eMClient, I was presented with a message that there was an update available, so I selected to have it installed.

The update process stopped in the middle stating that eMClient had to be closed, but it was already closed as part of the install process, so I clicked OK and then clicked the next popup stating that eMClient needed to be closed.

I then received a message that eMClient could not be updated and the process ended.

When I went to start the existing installation, I now receive messages that:

  • api-ms-win-crt-string-I1-1-0.dll is missing from my computer
  • libcef.dll could not be found
    I am now unable to open eMClient, so I downloaded the latest version to try and reinstall it hoping that my data is still safe and my options are ‘repair’ or ‘uninstall’.

Repair progresses to the end and says I am ready to get started, yet I still receive the missing dll error messages.

What course of action do you recommend?

2

Hi. 

Can be solved - see Here

Credit to Liviu and Pablo for the solutions
Liviu : try installing the UCRT package for Windows 7x64 and more from
 https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows    Time stamp 2015-Aug-18
(please select your  OS and bit version )  P.

After delving more into this…
PS. There is actually a later one.
https://support.microsoft.com/en-us/help/3118401/update-for-universal-c-runtime-in-windows
Time stamp -  2015-Dec-12.

Pablo - "I can fix it by installing the latest Visual C++:  
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Just out of interest - What OS are you running?

Peter

3

Hi Peter,

Thank you for the prompt explanation and links.  I installed the Dec 12 update (Windows6.1-KB3118401-x64) and all is well. :slight_smile:

I should have thought to search by the dll name instead of ‘install fail’.

To your question, I am using Win 7 Ultimate SP1 x64 and I should have stated that in my initial post, my apologies for neglecting to do that.

Thanks again!

J Bush

4

Hi,

Thanks for your feedback and appreciative answer.

Yes, it helps if OS is listed. Actually a requisite to pinpoint the area
where the problem occurs.

With a  search, it helps/is more effective  to use part or all of the  error message,
 like    "api-ms-win-crt-string-I1-1-0.dll is missing ", 

Peter.