Desktop Update Caused Outlook Calendar Syncing To Fail

[nisiwi]

Hello Community.

I’m a lifetime user and recently updated eM Client dekstop.

After some testing I realised that syncing between Outlook and Dektop was failing, whereas Outlook and mobile is fine.

I’ve tried repairing the account and removing Outlook account and re-adding without improvement as well as uninstalling and reinstalling.

All new items are no longer syncing.

How do I resolve this?

[Kim_Fisher]

Please see our previous instructions on this topic, thanks:

Sync error repeating with calendar for MSN account

Hi, we’d like to see diagnostic logs capturing this: Go to Settings > Advanced. Enable logging for AirSync under the affected account. Restart eM Client. After the error reappears: Go to Help > Open Log Directory in the menu and locate any new files with AirSync in the name. You can either DM it to me or send it to [email protected]

[nisiwi]

Logged and emailed over Kim.

[Kim_Fisher]

Sync error repeating with calendar for MSN account

Thanks to everyone who brought the issue to our attention. I can now confirm our developers were able to identify the cause and prepare a fix, so I’ll email everyone affected an internal version for download once it’s ready.