I have been using eMClient for several months, and I am in the habit of “permanently” deleting some emails as I look at them by hitting “shift-delete.” Everything was working fine this afternoon, but tonight when I went to check my mail, my “unread” folder had over a thousand messages. There were only 60 in there earlier today. The messages were showing up as unread, and I had already permanently deleted them days ago. I am going through and deleting them individually, but can you tell me what caused this so that it doesn’t happen again? Also the messages were in duplicate and triplicate. The deduplicator got rid of some, but not all of the duplicates.
what version of eM Client are you currently using? Where do you see the messages reappeared, are they in your account’s inbox?
Can you make a screenshot of the issue?
I’m using 6.0.20617.0. I have two accounts–Comcast (POP3) and GMail (IMAP). The Gmail account was not affected, but I get very few emails there, only two a month, but the Comcast is my main account and gets about 35 - 65 emails a day. Over 800 of the old emails apparently were redownloaded from my Comcast account, some of them two or three times, some only once, so it showed over 1,500 in my inbox as unread, and those same ones in the unread folder. I have already gone through everything and deleted the ones I don’t want again, so now in my inbox I have all of my old emails that I left in there, and in the unread folder I only have the unread emails.
What’s strange is that in my Comcast inbox online it shows 2,340 unread emails, so apparently, eMClient only re-downloaded some, not all of them. Everything seems okay now, but wasn’t sure if I need to do anything to prevent another occurrence. Thanks very much for your help.
Hi again, this is quite odd, to be exact the POP protocol only downloads newly received email, and eM Client should only keep one from each, but since POP accounts are not synchronized with the server the messages are kept on the server, so when you setup a new email client they are downloaded as new.
Please install this update of eM Client http://www.emclient.com/dist/v6.0.20715/setup.msi and keep me posted if this or anything similar reoccurs with the account, are any of the emails duplicated on the server?
Thanks for the link and info. If I install the update, is it going to download all of my mail from the POP account all over again? On the server they are all listed as unread, so I’m afraid they’ll all end up being downloaded. Right now everything seems to be working, and I don’t want to rock the boat. Your advice?
Well, I spoke too soon. I noticed that my GMail folders just had dots where the number of messages usually go. When I clicked on a folder, the number of messages would then appear.
I then decided to send myself a test email from my Comcast account to my GMail account. As soon as I did that, all of the messages in my unread folder doubled, and I see old mail in my GMail account is all showing up as unread. Under the GMail it shows the inbox with only 3 messages, but then down under “All Mail” all the old stuff is showing up as unread.
So first it was Comcast that was the problem, and now it’s GMail. I’m also not sure why the 48 messages in “All Mail” under gmail are not also in the gmail “inbox.”
Hi again Jean, this is unfortunately not an issue but a feature of the application (and GMail).
Gmail account’s All Mail folder contains all of your email no matter of what folder they are located in. The email that is received is located in Inbox, but due to GMail’s labelling system it can be displayed multiple times in the All Mail folder, because Gmail uses labels, which are assigned to a received message (these can be, for example labels as read/unread/flagged/etc.). Every label is unfortunately using a different mail ID and this causes the email to display twice (or more times) in the All Mail folder.
As to the comcast issue, updating the client should not force redownloading messages, as your database remains the same.
Hope this helps,
I didn’t get multiple emails in GMail. It’s just that eMClient re-downloaded old messages and showed them as unread. None of them went to my inbox.
I haven’t updated yet, but now that you have told me it won’t re-download everything, I’ll update it later today.
Thanks for all your help, and also for being so quick to respond. I know you must get lots of messages to go through.
Hi again, as I tried to explain, this is due to the labels used in Gmail. Gmail’s native environment was designed to work with these labels, but when it comes to synchronization through IMAP, these issues may occur, but you should only see this in the All Mail folder or your smart folders.
Hope this was helpful, let me know if you come across any other issues or questions, I’ll be happy to help.
I am having a similar problen. I am using version 6.0.21034.0 and the e-mails are showing up in my JUNK mail folder. The oldest one is from May of this year!!!
Hi Larry, what emails, did your deleted emails appear in your junk folder or are incoming messages showing up in your junk folder, can you please be little more specific with your issue report?
The emails are in my junk folder. I delete them and empty the trash. Then a little while some of them re-appear in the junk folder. I delete them and empty the trash and then they ALL re-appear in the junk folder (all 57+). I go through this sequence a couple of time before they all disappear. But the next time I open up emclient, they are back.
Hi again Larry,
if you’re able to replicate this behavior, can you please go to Tools > Settings > Advanced and turn on IMAP logging for the problematic account?
- Save the settings
- Restart the application
- Replicate the issue
Once the issue reoccurs and you notice messages were moved to the Junk folder again, please go back to the advanced settings window and click on “Send logs” and send the logs to [email protected] with a reference link to this forum topic.