I use eM Client on both Mac and PC, currently using v9. I’ve noticed that there are some emails that when deleted do not go to Trash – they seem to be completely gone, never to return!
I leverage both Gmail and a few IMAP accounts via a Helm email server. I’ve used this device for about 9 months with no issues, I have folders mapped correctly, etc.
I’ve noticed this behaviour sometimes when deleting from an Inbox or a Junk folder. And sometimes it works correctly, moving the message to the Trash – and sometimes it just deletes it outright. This behaviour occurs on both the Mac and PC versions.
As a test (on my Mac) I’ve also run MailMate concurrently. When I received a particular bit of junk mail (in this case, from Lands End), I deleted it with MailMate, and it correctly moved the message to the Trash folder. I verified that it was in Trash in eM Client. Then, using MailMate, I returned the item back to the Junk folder – and again verified in eM Client that it was back in Junk. Then in eM Client, I deleted it from Junk – which it did immediately and did not move the item to the Trash (which I also verified when viewing the Trash folder in MailMate). Then I tried all this again with a different email, and it moved to Trash properly with both mail clients. And then two messages later it failed to move a message to Trash.
I’m at a bit of a loss… if I had a General setting incorrect, or my IMAP folders mapped incorrectly it shouldn’t ever work properly… but instead it does sometimes! I know that it’s not a great idea to rely on Trash as a “holding area” but one of the reasons I noticed this is because I deleted a message by mistake and realized I couldn’t get it back – Trash is there as a “safety net” for this sort of case, but something has let me down.
Any ideas? Thanks in advance!