Custom sound not playing

created custom sound for inbound email - it is not being selected. It is a .wav and is placed correctly with the other 3 emclient sounds.

it is not being selected. It is a .wav and is placed correctly with the other 3 emclient sounds.

If the 3 eM Client.wav files “do play ok” but your custom wav isn’t selectable, that probably means “something within the wav” is different.

eg: eM Client might be using a very small 8bit mono wav file for the sound notification, so if you have a custom eg: 16bit or 24bit wav large stereo file it might not work.

Also the length of the wav file might also make a difference.

So suggest to open an existing eM Client wav notification that works in a free open source audio editor such as “audacity” and then note exactly what it is and also the length of the file.

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i switched to a mini-music clip and it works - some reason it did not like the Voice recording

I switched to a mini-music clip and it works.

Great you got it to work