Creating/Answering Emails will crash eM Client

Pascal3 · January 6, 2015, 7:53pm

After Windows reinstall, I setup eM Client again and used the old /User/AppData/Roaming/eM Client Data (copied old files into the folder). I then had my old email archive but whenever I try to create a new message or answer one in my inbox, eM Client immediately crashes and ask for a restart. After restart, I experience the same problem again.
What data are needed after new setup of eM Client so that the locally saved email archive (mail_data.dat) is available but eM Client does not crash when creating a new message.

Below the error message after crashing:
eM Client (6.0.21040.0)Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.18449
The following error has occurred:
System.Data.SQLite.SQLiteException (0x80004005): SQL logic error or missing database
no such table: security_index.SecurityProfileItems
bei System.Data.SQLite.SQLite3.Prepare(SQLiteConnection cnn, String strSql, SQLiteStatement previous, UInt32 timeoutMS, String& strRemain)
bei System.Data.SQLite.SQLiteCommand.BuildNextCommand()
bei System.Data.SQLite.SQLiteCommand.GetStatement(Int32 index)
bei System.Data.SQLite.SQLiteDataReader.NextResult()
bei System.Data.SQLite.SQLiteDataReader…ctor(SQLiteCommand cmd, CommandBehavior behave)
bei System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)
bei System.Data.SQLite.SQLiteCommand.ExecuteDbDataReader(CommandBehavior behavior)
bei System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader()
bei MailClient.Storage.Data.SQLite.DbRepository1.FindByOids(IList1 oids)
bei MailClient.Storage.Data.SQLite.DbRepository1.FindByOid(UInt64 oid)    bei MailClient.Storage.Application.Security.SecurityProfileCollection.FindSecurityProfileByOid(UInt64 oid)    bei MailClient.Accounts.Db.MailAccountConfiguration.get\_SecurityProfile()    bei MailClient.UI.Forms.formSendMail.get\_securityProfile()    bei MailClient.UI.Forms.formSendMail..ctor(IMail mail, SendResponseType sendResponseType, MailAccount mailAccount)    bei MailClient.UI.Forms.formSendMail.createNew(MailAccount mailAccount)    bei MailClient.UI.Forms.formSendMail.CreateNew(String mailTo, MailAccount mailAccount)    bei MailClient.UI.Forms.formMain.ShowNewMessage(String mailto, Boolean useDefaultAccount)    bei MailClient.UI.Forms.formMain.menuItem\_Actions\_NewItem\_Click(Object sender, EventArgs e)    bei System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)    bei System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)    bei System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)    bei System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)    bei System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)    bei System.Windows.Forms.ToolStripMenuItem.ProcessCmdKey(Message& m, Keys keyData)    bei System.Windows.Forms.ToolStripManager.ProcessShortcut(Message& m, Keys shortcut)    bei System.Windows.Forms.ToolStripManager.ProcessCmdKey(Message& m, Keys keyData)    bei System.Windows.Forms.ContainerControl.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.Form.ProcessCmdKey(Message& msg, Keys keyData)    bei MailClient.UI.Forms.formMain.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.Control.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.Control.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.ContainerControl.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.Control.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.Control.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.Control.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.ContainerControl.ProcessCmdKey(Message& msg, Keys keyData)    bei MailClient.UI.Controls.controlItemList2.ProcessCmdKey(Message& msg, Keys keyData)
bei MailClient.UI.Controls.controlCategorizableItemList2.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.Control.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.ContainerControl.ProcessCmdKey(Message& msg, Keys keyData)    bei MailClient.UI.Controls.ControlDataGrid.ControlDataGrid.ProcessCmdKey(Message& msg, Keys keyData)    bei System.Windows.Forms.Control.PreProcessMessage(Message& msg)    bei System.Windows.Forms.Control.PreProcessControlMessageInternal(Control target, Message& msg)    bei System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg)    bei System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FPreTranslateMessage(MSG& msg)    bei System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)    bei System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)    bei System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)    bei System.Windows.Forms.Application.Run(ApplicationContext context)    bei MailClient.Program.<main>b__4() bei MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler)

" rel=“nofollow”>http://emclient.com/ns/report">;

eM Client
6.0.21040.0

false

Microsoft Windows NT 6.2.9200.0
4.0.30319.18449

System.Data.SQLite.SQLiteException
SQL logic error or missing database
no such table: security_index.SecurityProfileItems
System.Data.SQLite

System.Data.SQLite.dll
100663600
System.Data.SQLite
System.Data.SQLite.SQLite3
Prepare

System.Data.SQLite
System.Data.SQLite.SQLiteConnection
cnn

mscorlib
System.String
strSql

System.Data.SQLite
System.Data.SQLite.SQLiteStatement
previous

mscorlib
System.UInt32
timeoutMS

mscorlib
System.String&
strRemain

265
4b2

System.Data.SQLite.dll
100663734
System.Data.SQLite
System.Data.SQLite.SQLiteCommand
BuildNextCommand

f6
17f

System.Data.SQLite.dll
100663735
System.Data.SQLite
System.Data.SQLite.SQLiteCommand
GetStatement

mscorlib
System.Int32
index

8
12

System.Data.SQLite.dll
100663982
System.Data.SQLite
System.Data.SQLite.SQLiteDataReader
NextResult

e4
112

System.Data.SQLite.dll
100663943
System.Data.SQLite
System.Data.SQLite.SQLiteDataReader
.ctor

System.Data.SQLite
System.Data.SQLite.SQLiteCommand
cmd

System.Data
System.Data.CommandBehavior
behave

5d
71

System.Data.SQLite.dll
100663757
System.Data.SQLite
System.Data.SQLite.SQLiteCommand
ExecuteReader

System.Data
System.Data.CommandBehavior
behavior

c
26

System.Data.SQLite.dll
100663756
System.Data.SQLite
System.Data.SQLite.SQLiteCommand
ExecuteDbDataReader

System.Data
System.Data.CommandBehavior
behavior

0
4

System.Data.dll
100665156
System.Data
System.Data.Common.DbCommand
System.Data.IDbCommand.ExecuteReader

0
c

MailClient.exe
100670295
MailClient
MailClient.Storage.Data.SQLite.DbRepository1</type> <name>FindByOids</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Collections.Generic.IList1[[System.UInt64, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
oids

15a
2b4

MailClient.exe
100670294
MailClient
MailClient.Storage.Data.SQLite.DbRepository1</type> <name>FindByOid</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.UInt64</type> <name>oid</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>33</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100680540</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.Storage.Application.Security.SecurityProfileCollection</type> <name>FindSecurityProfileByOid</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.UInt64</type> <name>oid</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>13</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100687044</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.Accounts.Db.MailAccountConfiguration</type> <name>get_SecurityProfile</name> <parameters></parameters> </method> <offset>0</offset> <nativeoffset>3a</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693543</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail</type> <name>get_securityProfile</name> <parameters></parameters> </method> <offset>14</offset> <nativeoffset>37</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693461</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail</type> <name>.ctor</name> <parameters> <parameter> <assembly>MailClient.Mail</assembly> <type>MailClient.Mail.IMail</type> <name>mail</name> </parameter> <parameter> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail+SendResponseType</type> <name>sendResponseType</name> </parameter> <parameter> <assembly>MailClient</assembly> <type>MailClient.Accounts.MailAccount</type> <name>mailAccount</name> </parameter> </parameters> </method> <offset>542</offset> <nativeoffset>c73</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693473</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail</type> <name>createNew</name> <parameters> <parameter> <assembly>MailClient</assembly> <type>MailClient.Accounts.MailAccount</type> <name>mailAccount</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>1e</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693481</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail</type> <name>CreateNew</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.String</type> <name>mailTo</name> </parameter> <parameter> <assembly>MailClient</assembly> <type>MailClient.Accounts.MailAccount</type> <name>mailAccount</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>1f</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693153</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formMain</type> <name>ShowNewMessage</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.String</type> <name>mailto</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Boolean</type> <name>useDefaultAccount</name> </parameter> </parameters> </method> <offset>56</offset> <nativeoffset>a6</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693345</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formMain</type> <name>menuItem_Actions_NewItem_Click</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>sender</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>20</offset> <nativeoffset>26</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100667402</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>RaiseEvent</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>key</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>52</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100677264</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripMenuItem</type> <name>OnClick</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>17</offset> <nativeoffset>45</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100667386</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>HandleClick</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>3b</offset> <nativeoffset>92</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100667378</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>FireEventInteractive</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItemEventType</type> <name>met</name> </parameter> </parameters> </method> <offset>62</offset> <nativeoffset>aa</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100667377</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>FireEvent</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItemEventType</type> <name>met</name> </parameter> </parameters> </method> <offset>cb</offset> <nativeoffset>8d3da8</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100677276</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripMenuItem</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>19</offset> <nativeoffset>46</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100681238</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripManager</type> <name>ProcessShortcut</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>shortcut</name> </parameter> </parameters> </method> <offset>1c3</offset> <nativeoffset>2e8</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100681237</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripManager</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>8</offset> <nativeoffset>2c</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100666063</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ContainerControl</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>c</offset> <nativeoffset>3b</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100674913</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Form</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>28</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693281</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formMain</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>bc</offset> <nativeoffset>129</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665389</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>2e</offset> <nativeoffset>92</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665389</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>2e</offset> <nativeoffset>92</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100666063</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ContainerControl</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>14</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665389</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>2e</offset> <nativeoffset>92</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665389</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>2e</offset> <nativeoffset>92</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665389</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>2e</offset> <nativeoffset>92</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100666063</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ContainerControl</type> <name>ProcessCmdKey</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>msg</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Keys</type> <name>keyData</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>14</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100672510</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Controls.controlItemList2
ProcessCmdKey

System.Windows.Forms
System.Windows.Forms.Message&
msg

System.Windows.Forms
System.Windows.Forms.Keys
keyData

20
5d

&n

Paul_Technical_Suppo · January 7, 2015, 11:08am

Hi, this unfortunately seems like a database issue, some of your database files seems to be missing or has been corrupted.
You can try to download this utility and run the tool if that helps the database issue, http://www.emclient.com/tools/dbrepairrebuildall.exe .

If the issue persists, you’d have to create a new database by navigating to your local folder > App Data > Roaming, and remove the current database folder from the roaming folder.
Next time you open the application, eM Client should automatically create a new database allowing you to setup your accounts from scratch.

Hope this helps,
Paul

Jean-Sacha · April 14, 2015, 11:22am

I experience a similar problem, when sending an email the client crashes. I have tried this multiple times with plain email, small attachment and large attachment (that was the first try).

I have the error log for that but it seems too large send here.

I tried the repair tool but it fails in the first check (Checking for currupted database), though the automatic check at startup works fine.

I am using Windows 7, em Client version 6.0.22065.0.

Another issue I currently face is
https://forum.emclient.com/emclient/topics/root_element_is_missing-1eu6l?utm_source=notification&…

Kind regards,
Jean-Sacha

Jean-Sacha · April 14, 2015, 11:23am

Edit: When sending without attachment, the messages gets send and arrives despite the client crashing.

Paul_Technical_Suppo · April 14, 2015, 12:16pm

Hello again, based on the received logging data regarding this issue, we believe the crash is caused by sending a message that exceeds the maximum limit of your server.

My guess would be you have the item in your Outbox and since the application can’t submit the data, the item is being re-sent to the server with each send/receive process.
Please navigate to your Local or Smart Outbox and remove the item, or if the application crashes on start due to this issue, try to run the application in Offline mode by holding the CTRL button on application startup.

Jean-Sacha · April 14, 2015, 1:17pm

Makes sense and it was indeed the case at first. I then removed the email with the huge attachment from the outbox (even before I raised the issue). However, after double checking now using the offline mode I cannot find that huge email anywhere anymore (checked all Outboxes and Sent folders).
But the client still crashes if I go online.

Jean-Sacha · April 14, 2015, 1:21pm

Update
I found the message in the Trash and after deleting it also there the problem is gone.

Paul_Technical_Suppo · April 14, 2015, 1:25pm

Hi again, glad it works, in case a similar issue reoccurs, use shift+delete to remove the message immediately from the database instead of using the standard delete feature which would essentially move the item to trash and start trying to upload it to the server as well.

In case you come across any other issues or questions about the application, let us know, we’ll be happy to help.

Thank you.

Jean-Sacha · April 14, 2015, 1:36pm

Sure, but why is the application crashing at all and can’t you fix that behaviour?

Paul_Technical_Suppo · April 15, 2015, 10:56am

Hi Jean, we’re working on resolving the issue for future updates. Please note implementing new features and resolving issues or bugs with the application can be a very time consuming process.