Crashing while syncing with Exchange 2010 behind an application Firewall (sophos UTM 120)

eM Client crashing while syncing with Exchange 2010 (see Error Log) It seams to bo as email works but sceduler not.

eM Client (6.0.20498.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.NotImplementedException: Die Methode oder der Vorgang ist nicht implementiert.
   bei MailClient.Protocols.Exchange.ExchangeScheduleSynchronizer1.ConvertRecurrence(TimeZoneInfo startTimeZone, IRecurrenceRule rule)    bei MailClient.Protocols.Exchange.ExchangeCalendarSynchronizer.ConvertApplicationData(ExchangeService service, EventItem item, Func2 getChildren)
   bei MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken) &nbsp;&nbsp; bei MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass22.b__1e(WorkerStatus
status, CancellationToken cancellationToken)
bei
MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus
status)
bei MailClient.Commands.Command.Process(WorkerStatus status)

bei MailClient.Commands.SynchronizationQueue.ThreadWorker(Object
threadData)
bei System.Threading.ThreadHelper.ThreadStart_Context(Object
state)
bei System.Threading.ExecutionContext.RunInternal(ExecutionContext
executionContext, ContextCallback callback, Object state, Boolean
preserveSyncCtx)
bei
System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state, Boolean preserveSyncCtx)
bei
System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state)
bei
System.Threading.ThreadHelper.ThreadStart(Object obj)


http://emclient.com/ns/report">


eM Client

6.0.20498.0


false


Microsoft Windows NT 6.1.7601 Service Pack
1

4.0.30319.18444




System.NotImplementedException

Die Methode oder der Vorgang ist nicht
implementiert.

MailClient



MailClient.exe
100667638
MailClient
MailClient.Protocols.Exchange.ExchangeScheduleSynchronizer`1
ConvertRecurrence


SystemCoreTimeZone
System.TimeZoneInfo
startTimeZone


MailClient
MailClient.Schedule.Recurrence.IRecurrenceRule
rule



0
5b89e1



MailClient.exe
100667765
MailClient
MailClient.Protocols.Exchange.ExchangeCalendarSynchronizer
ConvertApplicationData


Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.ExchangeService
service


MailClient
MailClient.Storage.Application.Event.EventItem
item


LinqBridge
System.Func`2[[MailClient.Storage.Application.Event.EventItem, MailClient, Version=6.0.20498.0, Culture=neutral, PublicKeyToken=null],[System.Collections.Generic.IEnumerable`1[[MailClient.Storage.Application.Event.EventItem, MailClient, Version=6.0.20498.0, Culture=neutral, PublicKeyToken=null]], mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
getChildren



345
936



MailClient.exe
100667613
MailClient
MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2
Upload


MailClient

uploadContext


MailClient
MailClient.Storage.Application.Folder
folder


mscorlib

items


MailClient
System.Threading.CancellationToken
cancellationToken



36
14d



MailClient.exe
100697323
MailClient
MailClient.Protocols.Common.ItemSynchronizer`2+<>c__DisplayClass22
<EnqueueUpload>b__1e


MailClient
MailClient.Commands.WorkerStatus
status


MailClient
System.Threading.CancellationToken
cancellationToken



111
37d



MailClient.exe
100667824
MailClient
MailClient.Protocols.Exchange.ExchangeGenericCommand
Execute


MailClient
MailClient.Commands.WorkerStatus
status



96
17b



MailClient.exe
100664006
MailClient
MailClient.Commands.Command
Process


MailClient
MailClient.Commands.WorkerStatus
status



15
53



MailClient.exe
100664056
MailClient
MailClient.Commands.SynchronizationQueue
ThreadWorker


mscorlib
System.Object
threadData



8c
11c



mscorlib.dll
100669199
mscorlib
System.Threading.ThreadHelper
ThreadStart_Context


mscorlib
System.Object
state



25
9b



mscorlib.dll
100668967
mscorlib
System.Threading.ExecutionContext
RunInternal


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



70
a6



mscorlib.dll
100668966
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



0
15



mscorlib.dll
100668965
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state



2b
40



mscorlib.dll
100669196
mscorlib
System.Threading.ThreadHelper
ThreadStart


mscorlib
System.Object
obj



f
4d






MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.20498.0
eM Client
eM Client
6.0.20498.0
False
False
False
False
False
Sprachneutral


ntdll.dll
C:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
DLL für NT-Layer
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)


MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
Englisch (USA)


KERNEL32.dll
C:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Client-DLL für Windows NT-Basis-API
Betriebssystem Microsoft® Windows®
6.1.7601.18015
False
False
False
False
False
Deutsch (Deutschland)


KERNELBASE.dll
C:\Windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Client-DLL für Windows NT-Basis-API
Betriebssystem Microsoft® Windows®
6.1.7601.18015
False
False
False
False
False
Deutsch (Deutschland)


ADVAPI32.dll
C:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Erweiterte Windows 32 Base-API
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)


msvcrt.dll
C:\Windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
Englisch (USA)


sechost.dll
C:\Windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)


RPCRT4.dll
C:\Windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remoteprozeduraufruf-Laufzeitumgebung
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)


SspiCli.dll
C:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18443 (win7sp1_gdr.140411-1533)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18443
False
False
False
False
False
Englisch (USA)


CRYPTBASE.dll
C:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Englisch (USA)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.18408 built by: FX451RTMGREL
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
False
Englisch (USA)


SHLWAPI.dll
C:\Windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight-Dienstprogrammbibliothek
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)


GDI32.dll
C:\Windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18275 (win7sp1_gdr.131002-1533)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18275
False
False
False
False
False
Englisch (USA)


USER32.dll
C:\Windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Betriebssystem Microsoft® Windows®
6.1.7601.17514
False
False
False
False
False
Deutsch (Deutschland)


LPK.dll
C:\Windows\syswow64\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18177 (win7sp1_gdr.130605-1534)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18177
False
False
False
False
False
Englisch (USA)


USP10.dll
C:\Windows\syswow64\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18454 (win7sp1_gdr.140424-1533)
Uniscribe Unicode script processor
Microsoft(R) Uniscribe Unicode script processor
1.0626.7601.18454
False
False
False
False
False
Englisch (USA)


IMM32.DLL
C:\Windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
Englisch (USA)


MSCTF.dll
C:\Windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF-Server-DLL
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.18444
False
False
False
True
False
Englisch (USA)


MSVCR110_CLR0400.dll
C:\Windows\system32\MSVCR110_CLR0400.dll
msvcr110_clr0400.dll
msvcr110_clr0400.dll
11.00.50938.18408 built by: FX451RTMGREL
Microsoft® C Runtime Library
Microsoft® Visual Studio® 11 Beta
11.00.50938.18408
False
False
False
False
False
Englisch (USA)


mscorlib.ni.dll
C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\ce5f61c5754789df97be8dc991c47d07\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.18444
False
False
False
True
False
Englisch (USA)


ole32.dll
C:\Windows\syswow64\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE für Windows
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)


uxtheme.dll
C:\Windows\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme-Bibliothek
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

Hi Elmar, can you please try to download this version of eM Client and install the update (http://www.emclient.com/dist/v6.0.20567/setup.msi), let me know if it helped.

Thank you,
Paul.

Hi,

thanks for qucik support!!!

No sorry the problem still exists.

(if you want the whole report, le me know)

eM Client (6.0.20567.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.NotImplementedException: Die Methode oder der Vorgang ist nicht implementiert.
   bei MailClient.Protocols.Exchange.ExchangeScheduleSynchronizer1.ConvertRecurrence(TimeZoneInfo startTimeZone, IRecurrenceRule rule) &nbsp;&nbsp; bei MailClient.Protocols.Exchange.ExchangeCalendarSynchronizer.ConvertApplicationData(ExchangeService service, EventItem item, Func2 getChildren)
   bei MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken) &nbsp;&nbsp; bei MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass22.b__1e(WorkerStatus
status, CancellationToken cancellationToken)
bei
MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus
status)
bei MailClient.Commands.Command.Process(WorkerStatus status)

bei MailClient.Commands.SynchronizationQueue.ThreadWorker(Object
threadData)
bei System.Threading.ThreadHelper.ThreadStart_Context(Object
state)
bei System.Threading.ExecutionContext.RunInternal(ExecutionContext
executionContext, ContextCallback callback, Object state, Boolean
preserveSyncCtx)
bei
System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state, Boolean preserveSyncCtx)
bei
System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state)
bei
System.Threading.ThreadHelper.ThreadStart(Object obj)


regards
Elmar

Hi again, in order to resolve this issue, we need your database to find where the issue is based. Do you think you could go to your local folder > App Data > Roaming, and copy the eM client folder without mail_fti, mail_index and mail.dat files (which contain most of your personal data).

If so, could you please archive the folder and send the archive or a link to download the archive to mcgregor@emclient.com ?

Thank you, sorry for the inconvenience,

Paul.