Crashing while syncing with Exchange 2010 behind an application Firewall (sophos UTM 120)

Elmar_Wegmann · June 30, 2014, 9:34am

eM Client crashing while syncing with Exchange 2010 (see Error Log) It seams to bo as email works but sceduler not.

eM Client (6.0.20498.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.NotImplementedException: Die Methode oder der Vorgang ist nicht implementiert.
bei MailClient.Protocols.Exchange.ExchangeScheduleSynchronizer1.ConvertRecurrence(TimeZoneInfo startTimeZone, IRecurrenceRule rule)    bei MailClient.Protocols.Exchange.ExchangeCalendarSynchronizer.ConvertApplicationData(ExchangeService service, EventItem item, Func2 getChildren)
bei MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken)    bei MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass22.b__1e(WorkerStatus
status, CancellationToken cancellationToken)
bei
MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus
status)
bei MailClient.Commands.Command.Process(WorkerStatus status)

bei MailClient.Commands.SynchronizationQueue.ThreadWorker(Object
threadData)
bei System.Threading.ThreadHelper.ThreadStart_Context(Object
state)
bei System.Threading.ExecutionContext.RunInternal(ExecutionContext
executionContext, ContextCallback callback, Object state, Boolean
preserveSyncCtx)
bei
System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state, Boolean preserveSyncCtx)
bei
System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state)
bei
System.Threading.ThreadHelper.ThreadStart(Object obj)

http://emclient.com/ns/report">

eM Client

6.0.20498.0

false

Microsoft Windows NT 6.1.7601 Service Pack
1

4.0.30319.18444

System.NotImplementedException

Die Methode oder der Vorgang ist nicht
implementiert.

MailClient

MailClient.exe
100667638
MailClient
MailClient.Protocols.Exchange.ExchangeScheduleSynchronizer`1
ConvertRecurrence

SystemCoreTimeZone
System.TimeZoneInfo
startTimeZone

MailClient
MailClient.Schedule.Recurrence.IRecurrenceRule
rule

0
5b89e1

MailClient.exe
100667765
MailClient
MailClient.Protocols.Exchange.ExchangeCalendarSynchronizer
ConvertApplicationData

Microsoft.Exchange.WebServices
Microsoft.Exchange.WebServices.Data.ExchangeService
service

MailClient
MailClient.Storage.Application.Event.EventItem
item

LinqBridge
System.Func`2[[MailClient.Storage.Application.Event.EventItem, MailClient, Version=6.0.20498.0, Culture=neutral, PublicKeyToken=null],[System.Collections.Generic.IEnumerable`1[[MailClient.Storage.Application.Event.EventItem, MailClient, Version=6.0.20498.0, Culture=neutral, PublicKeyToken=null]], mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
getChildren

345
936

MailClient.exe
100667613
MailClient
MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2
Upload

MailClient

uploadContext

MailClient
MailClient.Storage.Application.Folder
folder

mscorlib

items

MailClient
System.Threading.CancellationToken
cancellationToken

36
14d

MailClient.exe
100697323
MailClient
MailClient.Protocols.Common.ItemSynchronizer`2+<>c__DisplayClass22
<EnqueueUpload>b__1e

MailClient
MailClient.Commands.WorkerStatus
status

MailClient
System.Threading.CancellationToken
cancellationToken

111
37d

MailClient.exe
100667824
MailClient
MailClient.Protocols.Exchange.ExchangeGenericCommand
Execute

MailClient
MailClient.Commands.WorkerStatus
status

96
17b

MailClient.exe
100664006
MailClient
MailClient.Commands.Command
Process

MailClient
MailClient.Commands.WorkerStatus
status

15
53

MailClient.exe
100664056
MailClient
MailClient.Commands.SynchronizationQueue
ThreadWorker

mscorlib
System.Object
threadData

8c
11c

mscorlib.dll
100669199
mscorlib
System.Threading.ThreadHelper
ThreadStart_Context

mscorlib
System.Object
state

25
9b

mscorlib.dll
100668967
mscorlib
System.Threading.ExecutionContext
RunInternal

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

mscorlib
System.Boolean
preserveSyncCtx

70
a6

mscorlib.dll
100668966
mscorlib
System.Threading.ExecutionContext
Run

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

mscorlib
System.Boolean
preserveSyncCtx

0
15

mscorlib.dll
100668965
mscorlib
System.Threading.ExecutionContext
Run

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

2b
40

mscorlib.dll
100669196
mscorlib
System.Threading.ThreadHelper
ThreadStart

mscorlib
System.Object
obj

f
4d

MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.20498.0
eM Client
eM Client
6.0.20498.0
False
False
False
False
False
Sprachneutral

ntdll.dll
C:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
DLL für NT-Layer
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
Englisch (USA)

KERNEL32.dll
C:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Client-DLL für Windows NT-Basis-API
Betriebssystem Microsoft® Windows®
6.1.7601.18015
False
False
False
False
False
Deutsch (Deutschland)

KERNELBASE.dll
C:\Windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Client-DLL für Windows NT-Basis-API
Betriebssystem Microsoft® Windows®
6.1.7601.18015
False
False
False
False
False
Deutsch (Deutschland)

ADVAPI32.dll
C:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Erweiterte Windows 32 Base-API
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

msvcrt.dll
C:\Windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
Englisch (USA)

sechost.dll
C:\Windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

RPCRT4.dll
C:\Windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remoteprozeduraufruf-Laufzeitumgebung
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

SspiCli.dll
C:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18443 (win7sp1_gdr.140411-1533)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18443
False
False
False
False
False
Englisch (USA)

CRYPTBASE.dll
C:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Englisch (USA)

mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.18408 built by: FX451RTMGREL
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
False
Englisch (USA)

SHLWAPI.dll
C:\Windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight-Dienstprogrammbibliothek
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

GDI32.dll
C:\Windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18275 (win7sp1_gdr.131002-1533)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18275
False
False
False
False
False
Englisch (USA)

USER32.dll
C:\Windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Betriebssystem Microsoft® Windows®
6.1.7601.17514
False
False
False
False
False
Deutsch (Deutschland)

LPK.dll
C:\Windows\syswow64\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18177 (win7sp1_gdr.130605-1534)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18177
False
False
False
False
False
Englisch (USA)

USP10.dll
C:\Windows\syswow64\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18454 (win7sp1_gdr.140424-1533)
Uniscribe Unicode script processor
Microsoft(R) Uniscribe Unicode script processor
1.0626.7601.18454
False
False
False
False
False
Englisch (USA)

IMM32.DLL
C:\Windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
Englisch (USA)

MSCTF.dll
C:\Windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF-Server-DLL
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.18444
False
False
False
True
False
Englisch (USA)

MSVCR110_CLR0400.dll
C:\Windows\system32\MSVCR110_CLR0400.dll
msvcr110_clr0400.dll
msvcr110_clr0400.dll
11.00.50938.18408 built by: FX451RTMGREL
Microsoft® C Runtime Library
Microsoft® Visual Studio® 11 Beta
11.00.50938.18408
False
False
False
False
False
Englisch (USA)

mscorlib.ni.dll
C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\ce5f61c5754789df97be8dc991c47d07\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.18444
False
False
False
True
False
Englisch (USA)

ole32.dll
C:\Windows\syswow64\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE für Windows
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

uxtheme.dll
C:\Windows\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme-Bibliothek
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

Paul_Technical_Suppo · June 30, 2014, 9:50am

Hi Elmar, can you please try to download this version of eM Client and install the update (http://www.emclient.com/dist/v6.0.20567/setup.msi), let me know if it helped.

Thank you,
Paul.

Elmar_Wegmann · June 30, 2014, 11:10am

Hi,

thanks for qucik support!!!

No sorry the problem still exists.

(if you want the whole report, le me know)

eM Client (6.0.20567.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.NotImplementedException: Die Methode oder der Vorgang ist nicht implementiert.
bei MailClient.Protocols.Exchange.ExchangeScheduleSynchronizer1.ConvertRecurrence(TimeZoneInfo startTimeZone, IRecurrenceRule rule)    bei MailClient.Protocols.Exchange.ExchangeCalendarSynchronizer.ConvertApplicationData(ExchangeService service, EventItem item, Func2 getChildren)
bei MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken)    bei MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass22.b__1e(WorkerStatus
status, CancellationToken cancellationToken)
bei
MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus
status)
bei MailClient.Commands.Command.Process(WorkerStatus status)

bei MailClient.Commands.SynchronizationQueue.ThreadWorker(Object
threadData)
bei System.Threading.ThreadHelper.ThreadStart_Context(Object
state)
bei System.Threading.ExecutionContext.RunInternal(ExecutionContext
executionContext, ContextCallback callback, Object state, Boolean
preserveSyncCtx)
bei
System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state, Boolean preserveSyncCtx)
bei
System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state)
bei
System.Threading.ThreadHelper.ThreadStart(Object obj)

regards
Elmar

Paul_Technical_Suppo · June 30, 2014, 2:15pm

Hi again, in order to resolve this issue, we need your database to find where the issue is based. Do you think you could go to your local folder > App Data > Roaming, and copy the eM client folder without mail_fti, mail_index and mail.dat files (which contain most of your personal data).

If so, could you please archive the folder and send the archive or a link to download the archive to [email protected] ?

Thank you, sorry for the inconvenience,

Paul.