I have been playing around with some BIOS settings.
There is a winning setting to fix this issue and that is “Undervolt Protection”. It needs to be set to enabled. Another value that is set to enabled is X.M.P. but that has nothing to do with this. All other values are set to their default values.
Thanks to everybody who gave directions in this.
OK, during the last 6 days, only one popup asked me to send the crash report, and I did so. Currently, the eM Client on the computer I have for the trip crashes about once per hour and then takes half an hour or so to get up. I cannot work in this fashion. I am forced to use other software to get to my email.
Update: There were no crashes after uninstallation of em Client without database removal and reinstallation. It is too early to declare a victory, as there had been intermittent instances of no crashes for a day or two before, but there is at least hope in the lack of crashes correlated with the reinstallation. One inconvenience in reinstallation with no database removal was the inability to go to an earlier version of the em Client.
I think the crashing is caused by the size of my email base.
I have had regular crashes both when shutting down and while simply manipulating emails in almost any way since day one… such as adding attachments, moving email, searching etc.
I used the VIP support service and ended up in a loop with emC staff where everyone except emC was blaimed (user error, microsoft etc) and sent them log files etc. Nothing was resolved.
In the end I bought a new $2000 dollar top of the line Dell XPS13 with 32GbRAM and 2TB SSD a few weeks ago and copied over a backup of my emC files to try to isolate the issue. For a week everything worked perfectly but now the random crashes are happening again. I reported it to the VIP support and after an age Gary came back and told me it was because I was not closing emC before shutting down windows. The crashes often happen while simply working with emails and not while shutting down. When I tried to point this out my VIP service expired and I need to pay for it again - even if my issue was never resolved. Hence I am posting here.
So how big are your email databases? My emClient folder (“C:\Users\xxx\emClient”) which contains many accounts is 115Gb,
How big are yours?
If I create a backup of my emails, it is about 3GB. Although the size is nothing compared to yours, the crashing of emClient what I had, seems simular to your issue.
I have no doubt it is because of incorrect exception handling in the source code of emClient. As you can read in the email thread I wass suffering with random crashes as well.
I previously reported that I found the magic BIOS combination, but my emClient still crashes sometimes, lets say once a week.
Now, I have created two profiles in my bios, a fast one and a slow one. The fast one is allowing my processor to overclock for my normal work. And the slow one is especially for emClient.
You can do this easily on the fly with Intel Extreme Tuning Utility, software provided by Intel.
lunes 17 junio 2024 :: 0907hrs (UTC +0100)
You do not say if the ‘slow’ setting is in fact the standard OEM setting or adjusted and if this has cured your random crashes. Please advise.
Further, in my opinion it should be noted that if the suggested procedure is used it will be at your own risk.
skybat
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The fast profile is the default settings with the following exceptions.
Undervolt Protection = Enabled
X.M.P. = Enabled
The slow profile is the fast profile but with the Ratio of the 1st and 2nd active cores to 58x, the Ratio of the 3rd to 8th active core is set to 56x.
These slow settings never fail on me, no more emClient crashes.
For the record, emClient is the only software which was crashing on my computer.
Obviously, everything you do on you computer is for your own risk.
Yeah… tempting as it may be to mess with the Bios, I am not sure I want to, So Janneman has only 3gb of email. This does rather suggest that this is not a limiting factor.
Having the same probelm on two seperate computers, one of them only 4 weeks old and a lot of memory is worrying.
Gary just suggested that I delete 20 years worth of emails and start again… Not really going to work for me.
By the way I access and store 7 accounts in emC. Maybe this is a limitation?
How large are other user’s email folders?