crashes trying to start import outlook .pst

Donna_Jadis · October 1, 2015, 10:33pm

I have two Outlook (2013) .pst files that I want to import and each time I try, I get only as far as clicking on the import type (Outlook) and eM Client crashes and restarts. Is there some OTHER way to get these files into the program?

Donna

Olivia_Rust · October 5, 2015, 3:48pm

Hi Donna,
we’re trying to figure out what the issue with pst files could be, we managed to replicate the issue and are trying to solve it now.
In the meantime, if you can’t wait and can still export your files from Outlook, I recommend exporting them as .eml, .vcf and others and importing from those.

Best regards,
Olivia

Ben_Saggers · October 16, 2015, 11:45am

Any news on this? my Outlook has crashed so cant export in a different format, need to import a previously backed up .pst file

Randy_Dixon · November 30, 2015, 1:12am

I tried importing outlook PST files as well. I only get as far as Donna, File - Import - MS Outlook -> immediately the eM Client software version 6.0.23421.0 errors, then it is able to restart after selecting the Continue button. I get an error code shown below. Note I am using WIndows 10 Pro x64, version 1151 build 10586.14. I have MS Outlook 2016 version 16.0.6228.1010 installed. I have tried a few previous versions of the eM Client as well with the same result: 6.0.21372.0 and 6.0.19714.0. Any ideas on what may be the issue or how I can work around this? I am looking for a replacement for MS Outlook.
eM Client (6.0.23421.0)
Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.42000
The following error has occurred:
System.InvalidCastException: Unable to cast object of type ‘System.String’ to type ‘System.Byte[]’.
   at MailClient.Importers.Pst.PstImporter.GetAccountBasedPST(String profileDir, String profileName)
   at MailClient.Importers.Pst.PstImporter.FetchAllAccounts()
   at MailClient.UI.Forms.wizardImport.wizardPstImportSelectSourcePage_ShowFromNext(Object sender, EventArgs e)
   at MailClient.UI.Wizard.WizardPage.OnShowFromNext(Wizard wiz)
   at MailClient.UI.Wizard.Wizard.Next()
   at MailClient.UI.Wizard.Wizard.btnNext_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.SendMessage(HandleRef hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.Control.SendMessage(Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.Control.ReflectMessageInternal(IntPtr hWnd, Message& m)
   at System.Windows.Forms.Control.WmCommand(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.RunDialog(Form form)
   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
   at MailClient.UI.Forms.formMain.menuItem_File_Import_Click(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at MailClient.Program.b__4()
at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action`1 handler)

" rel=“nofollow” target="_blank" title=“Link http//emclientcom/ns/report”>http://emclient.com/ns/report">;

eM Client
6.0.23421.0

false

Microsoft Windows NT 6.2.9200.0
4.0.30319.42000

System.InvalidCastException
Unable to cast object of type ‘System.String’ to type ‘System.Byte[]’.
MailClient

MailClient.exe
100665150
MailClient
MailClient.Importers.Pst.PstImporter
GetAccountBasedPST

mscorlib
System.String
profileDir

mscorlib
System.String
profileName

41
c3

MailClient.exe
100665145
MailClient
MailClient.Importers.Pst.PstImporter
FetchAllAccounts

6a
119

MailClient.exe
100694011
MailClient
MailClient.UI.Forms.wizardImport
wizardPstImportSelectSourcePage_ShowFromNext

mscorlib
System.Object
sender

mscorlib
System.EventArgs
e

25
82

MailClient.exe
100694913
MailClient
MailClient.UI.Wizard.WizardPage
OnShowFromNext

MailClient
MailClient.UI.Wizard.Wizard
wiz

8
17

MailClient.exe
100694890
MailClient
MailClient.UI.Wizard.Wizard
Next

4f
b7

MailClient.exe
100694869
MailClient
MailClient.UI.Wizard.Wizard
btnNext_Click

mscorlib
System.Object
sender

mscorlib
System.EventArgs
e

0
4

System.Windows.Forms.dll
100666689
System.Windows.Forms
System.Windows.Forms.Control
OnClick

mscorlib
System.EventArgs
e

19
63

System.Windows.Forms.dll
100665433
System.Windows.Forms
System.Windows.Forms.Button
OnClick

mscorlib
System.EventArgs
e

2e
49

System.Windows.Forms.dll
100665440
System.Windows.Forms
System.Windows.Forms.Button
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

29
3c

System.Windows.Forms.dll
100684775
System.Windows.Forms
System.Windows.Forms.Control+ControlNativeWindow
OnMessage

System.Windows.Forms
System.Windows.Forms.Message&
m

0
10

System.Windows.Forms.dll
100684778
System.Windows.Forms
System.Windows.Forms.Control+ControlNativeWindow
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

8e
9f

System.Windows.Forms.dll
100674667
System.Windows.Forms
System.Windows.Forms.NativeWindow
DebuggableCallback

mscorlib
System.IntPtr
hWnd

mscorlib
System.Int32
msg

mscorlib
System.IntPtr
wparam

mscorlib
System.IntPtr
lparam

25
5d

System.Windows.Forms.dll
100681263
System.Windows.Forms
System.Windows.Forms.UnsafeNativeMethods
SendMessage

mscorlib
System.Runtime.InteropServices.HandleRef
hWnd

mscorlib
System.Int32
msg

mscorlib
System.IntPtr
wParam

mscorlib
System.IntPtr
lParam

ffffffff
0

System.Windows.Forms.dll
100666820
System.Windows.Forms
System.Windows.Forms.Control
SendMessage

mscorlib
System.Int32
msg

mscorlib
System.IntPtr
wparam

mscorlib
System.IntPtr
lparam

c
20

System.Windows.Forms.dll
100666795
System.Windows.Forms
System.Windows.Forms.Control
ReflectMessageInternal

mscorlib
System.IntPtr
hWnd

System.Windows.Forms
System.Windows.Forms.Message&
m

30
2b

System.Windows.Forms.dll
100666886
System.Windows.Forms
System.Windows.Forms.Control
WmCommand

System.Windows.Forms
System.Windows.Forms.Message&
m

3b
2d

System.Windows.Forms.dll
100666928
System.Windows.Forms
System.Windows.Forms.Control
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

33c
2d9

System.Windows.Forms.dll
100676306
System.Windows.Forms
System.Windows.Forms.ScrollableControl
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

34
57

System.Windows.Forms.dll
100684775
System.Windows.Forms
System.Windows.Forms.Control+ControlNativeWindow
OnMessage

System.Windows.Forms
System.Windows.Forms.Message&
m

0
10

System.Windows.Forms.dll
100684778
System.Windows.Forms
System.Windows.Forms.Control+ControlNativeWindow
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

8e
9f

System.Windows.Forms.dll
100674667
System.Windows.Forms
System.Windows.Forms.NativeWindow
DebuggableCallback

mscorlib
System.IntPtr
hWnd

mscorlib
System.Int32
msg

mscorlib
System.IntPtr
wparam

mscorlib
System.IntPtr
lparam

25
5d

System.Windows.Forms.dll
100681279
System.Windows.Forms
System.Windows.Forms.UnsafeNativeMethods
CallWindowProc

mscorlib
System.IntPtr
wndProc

mscorlib
System.IntPtr
hWnd

mscorlib
System.Int32
msg

mscorlib
System.IntPtr
wParam

mscorlib
System.IntPtr
lParam

ffffffff
0

System.Windows.Forms.dll
100674668
System.Windows.Forms
System.Windows.Forms.NativeWindow
DefWndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

3d
c6

System.Windows.Forms.dll
100666569
System.Windows.Forms
System.Windows.Forms.Control
DefWndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

0
9

System.Windows.Forms.dll
100666912
System.Windows.Forms
System.Windows.Forms.Control
WmMouseUp

System.Windows.Forms
System.Windows.Forms.Message&
m

System.Windows.Forms
System.Windows.Forms.MouseButtons
button

mscorlib
System.Int32
clicks

36
6e

System.Windows.Forms.dll
100666928
System.Windows.Forms
System.Windows.Forms.Control
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

4bc
5a1

System.Windows.Forms.dll
100665533
System.Windows.Forms
System.Windows.Forms.ButtonBase
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

11e
1de

System.Windows.Forms.dll
100665440
System.Windows.Forms
System.Windows.Forms.Button
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

3d
54

System.Windows.Forms.dll

Olivia_Rust · December 2, 2015, 11:04am

Hi Randy,
we are aware of this issue and the fix to this will be in the next update.
Thank you for your patience.

Regards,
Olivia

Michael_Harper · December 7, 2015, 2:46pm

I wanted to add that I am having the same issue with Windows 10 and Outlook 2016. Continuously crashes when I try to import my Outlook PST file.

Olivia_Rust · December 8, 2015, 12:26pm

Hi Michael,
the PST import is indeed broken, we have a fix almost ready and the update should be out soon.
Thank you for your patience.

Regards,
Olivia