Crashes my computer

Crashing eM Client
1

Have an ASUS Ultrabook, Windows 8.1 4Gb of memory, that occasionally just shuts down for no apparent reason.

I’ve suspected eM Client for some time. It occasionally stops functioning (won’t pick up mail) and when I close it, it remains in memory and won’t re-open. If I now restart my computer, eM Client now has to go through its lengthy database check. This used to be a weekly problem but I’ve now had 3 of these freezes and 2 spontaneous shutdowns in the last few days.

I have now taken to keeping eM Client closed until I need to pick up mail. Too early to tell for sure that eM client is the culprit in the shutdowns but will wait to see if the shutdowns happen when eM Client isn’t active.

2

Hi, can you please tell me what version of eM Client are you currently using?
If the application actually freezes and is not responding to anything you do, can you please download this tool http://www.emclient.com/tools/emstackdump.exe and run it while the application is frozen.

It will generate a dump file, can you please send me the dump file to [email protected]

Thank you,
Paul.

3

Version: 6.0… 201540 (latest: no updates available)

Will do on the dump.

John

4

Thank you, when you do so, please send it to the above email.
And please include a reference link to this forum topic.

Thank you,
Paul.