Copy to folder and Move to folder "search for folder" problem V10.2.1710 & Prev V10.2.1465 mobile Droid app

The latest eM Client Android mobile app V10.2.1710 and previous app V10.2.1465 both have one ongoing issue with the Copy to folder and Move to folder “search for folder” option.

Eg: Using a Gmail IMAP account, if I open an email and then press the 3 vertical dots at the top and choose Copy to Folder or Move to folder. Then press the “Search icon” and type a couple of letters of an existing Gmail label, the mobile app almost freezes and goes really laggy and doesn’t find anything and then you eventually get the Wait or Close app appear.

If you choose wait, The app then is so slow and really not usable at all and you have to end up closing the app and reopening the app. Now when I press copy to folder or move to folder “and don’t use the search icon”, I can manually scroll down and choose the label and it copies or moves ok.

I’ve tried multiple times to remove all accounts and clear the cache and data and uninstalling and reinstalling both app versions and setting up new but nothing fixes it. I am happy to send in eg: app logging to find out whats causing this to then get a fix as previously with the older app (prior to
V10.2.1465) “I was able to use the copy to folder and move to folder” search folder with no issues.

I currently used a Samsung s22 mobile with OS 14 and Samsung default UI 6.1.

Hi,

We’re having exactly the same issue; we’re on V10.2.1710 as well and both using a Samsung S10 on Android 12.

I believe we also experienced this issue on what I thought was the previous version, but then I realised I had the Beta program ticked, and so I guess we were actually using the current version in Beta. When I switched Beta off and re-installed, it worked fine.

However, I see there was an update for us on 28-Feb at which point I guess we moved up to the version where the problem has started.

The issue is definitely here in V10.2.1710 and it needs to be resolved please eM Client team!

I bought a lifetime licence in 2022 so I don’t have the VIP Support anymore and not sure how/where to raise a ticket or get this logged with the development/support team.

We’re having exactly the same issue; we’re on V10.2.1710 as well and both using a Samsung S10 on Android 12.

I bought a lifetime licence in 2022 so I don’t have the VIP Support anymore and not sure how/where to raise a ticket or get this logged with the development/support team.

I’ve sent that off today to the Mobile app support to advise. Hopefully a new fix update soon.