My mail server crashed, and I am currently unable to connect to it, so I had to set up a new one. I added the new account to eM Client and tried to copy emails from the old inbox to the new one. While some emails copied successfully, the process eventually hangs with the error: ‘Download items from server failed.’
I am willing to accept that some emails might be lost, but is there a way to automatically skip the ones that eM Client cannot download? I would like to migrate all the emails I have stored on my hard drive, but doing this one by one would take forever.
Is there perhaps a filter to view only the successfully downloaded emails, so I could select and copy them in bulk? I have some emails on my laptop and others on my PC, and being able to skip the problematic ones would allow me to recover as much data as possible to move to the new server.
If you had an IMAP, Exchange, Office 365 or iCloud account you can restore all your previous missing emails to (.eml) files “if it was fully locally cached in eM Client” to then sync back to your new mail server account. If the emails were not fully locally cached in the client then it will keep trying to download them. So hopefully you have a previous saved locally cached backup.
If you were making regular eM Client automatic periodic backups or regular manual backups via “Menu / Backup” prior to your mail server crash and have those backed up which are by default in your “Documents / eM Client” folder, then you can “try restoring in Offline mode” and export whatever emails you have missing to .eml files and then import those into your current eM Client installation as per the below eM Client restore blog extract below.
Note:- If you do try restoring previous backups to export emails, “make a manual backup of your current eM Client setup first” via “Menu / Backup” in case you need to restore for any reason. You can see when the backup is complete in Show Operations via the dropdown on the right of Refresh.
Restore in Offline Mode
Synced accounts that have been removed from the server can still have their backup restored. If you’ve enabled automatic backups; your information will be recovered from the last time that you were online and a backup was performed. Follow these steps to restore your backup in offline mode:
Navigate to Menu > File > Restore.
Select your backup and start the restore.
When the application shuts down, hold down the Ctrl key - you’ll be asked if you would like to start the application in offline mode.
Once the restore is completed, you’ll be able to see all of the messages, calendar events, contacts, notes, and tasks from the last time you were online and saved your information in a backup. Restoring in online mode will replace the restored data from the backup with new data from the server. This is because the server contains the newest data, so it has priority. Everything would be wiped out after the initial sync. If you restore your backup data and the app is offline: you have time to either export the messages into files or copy them into local folders.
Export the data using Menu > File > Export. Alternatively, you can select and then drag and drop specific files in the folders on your device.
Recently had all email messages from my gmail (IMAP) account disappear - several years worth. eM C Tasks, mail folder structures, and Contacts are fine.
I have email on a Win PC with eM C, an iPad with eM C, and an iPhone with no eM C.
I backup daily automatically and keep the last 5, but none contain messages.
I have 157 em C backups on an external drive.
Can I move them to where Restore can get them?
What procedures and precautions should I take?
I tried gMail’s recovery but it couldn’t find anything.
Anyhow, I can’t allow this to happen again.
Some solutions I’m thinking of are:
1 - Set rules to have all received and sent messages - move - to local eM Client folders. I tested it and it works. Are Local folders backed up - with all contents?
or
2 - Change from IMAP to POP3. Not as convenient for multi-device mail, but possibly more secure for my messages?
AND
I just discovered that there is an Archive feature, but I’ve found only sparse explanations for usage.
Does it work with POP mail?
Does it include all message contents?
Is the archive on my pc? Where and in what file format?
How do I access archives to extract the contents and get them back to the eM C client?
Go to your Gmail IMAP account ”All Mail” folder as “could be the missing emails had the Tags / Labels removed” for unknown reasons which then will only show in the All Mail (Archive folder). If the messages are in there, then drag or move them back to the original folder / label locations.
If the missing messages are not in the All Mail folder “you might have possibly moved them to another folder outside of your mail account” like in an “Archive folder / Data file or other Local folder”. So dbl-check “below your Gmail account”.
I have 157 em C backups on an external drive.
Can I move them to where Restore can get them?
If they are not in All Mail or any other non Gmail folder then as you have eM Client backups, suggest to try restoring a recent backup in offline mode “when you know those emails were there” as per the eM Client blog post extract above, and then export those to (.eml) files. Then import those back into your current eM Client account.
So as long as those missing emails “were fully cached locally in your backups”, you should then be able to retrieve your missing emails.
What procedures and precautions should I take?
Before trying to restore a backup, make a new backup first via “Menu / Backup”. You can see when the backup is complete in Show Operations via the dropdown on the right of Refresh.