I am experiencing a persistent issue with the Conversation View feature in eM Client. My email threads are incorrectly splitting into two separate conversation groups instead of merging into one.
When communicating with a business partner, my outgoing emails are grouped together under the original subject line. However, when the other party replies, their email client applies the localized Italian reply prefix “R:” (instead of the standard “Re:”).
Instead of recognizing “R:” as a reply prefix and keeping everything in a single conversation thread, eM Client treats it as a brand-new subject line. It splits the correspondence into two separate conversation groups:
- One group containing only my sent emails.
- Another separate group containing only the incoming replies with the “R:” prefix.
This threading issue does not happen in Outlook, which successfully groups these exact same emails into a single conversation thread.
I have attached screenshots of how the conversation is currently being broken apart in my message list for your reference.
