Continously getting "(507) insufficient storage" error

1

After sending an email of 10MB+ size, I’m now continously getting an error.

08:29:41  
MailExceptions.OperationException: Sending email failed due to the following error: Remote server returned an : (507) Insufficient Storage. —> System.Net.WebException:
Remote server returned an error: (507) Insufficient Storage.

I guessed the email would be in my Outbox, so I could just delete it, and prevent if from triggering further errors.

Any suggestions on how to remedy the situation? Thanks in advance. 

2

Hi Thomas,
is your account set up as IMAP/AirSync/Exchange? If it’s any of these and not a POP account I’d suggest trying to right click on the Outbox folder or the whole account in the left side menu and choose Properties > Repair and click the repair button. This should resynchronize the folder/account.
If this does not help let me know.

Regards,
Olivia

3

Thanks a bunch! That sorted it :slight_smile: I found 5 unsent emails going back a bit.

Any way of preventing this from happening again? I’m sending via our Exchange 2007 and haven’t seen the problem with other email clients, so I’m thinking the problem isn’t server-side.

Just updated to latest version this morning, if that’s any help. 

4

Hi Thomas,
the problem is usually that the Exchange account have the max size of attachments for sending/receiving to 10MB, so that could keep the messages stuck in outbox (though it is strange that they disappeared from the outbox all together) - but that does need to be changed on the server.
If the emails did not have attachments or smaller ones, maybe there was a problem with the connection at the time you were sending these or you closed eM Client too soon previously before the sending was finished?
The only tips I have for preventing is checking your attachment size limit on the server and making sure the email is sent before closing the application.

Regards,
Olivia

5

Alright - thanks for the help :slight_smile:

We routinely send databases back and forth, so limit is at 300MB… so maybe I just need to slow my roll. 

Thomas

6

Hi! I have tried the repair option but I still keep getting the error message. Any ideas?

7

As it is an IMAP or Exchange account, you could remove the account from eM Client, then add it again.

8

I had to delete my account then added it back. So far the error has not come up. So this may have fixed it.

9

Probably. If the error was caused by some corrupt cached data, removing the account will have flushed that data.