unable to transfer my contacts from outlook please help or i must remove this program once again due to lack of support
You asked the same question at https://forum.emclient.com/emclient/topics/this-is-not-helpful-at-all-is-this-all-you-have-for-support?utm_source=notification&utm_medium=email&utm_campaign=new_topic&utm_content=topic_link and I answered it there.
If you are finding support lacking, please make use of your VIP support option and open a support ticket directly with eM Client. You will need a Pro License to do that.
In the upper left corner, select “Menu”, then “File” and finally “Import”. From this point there are two options, either under “Applications” there is “Microsoft Outlook” and under “Files” there is “Outlook Personal Storage”, the .pst file that contains all of your contacts, calendar & notes.