Contacts missing after updating to Version 10

I have used eMclient on my PC for many years. I have been synchronizing successfully with my Apple contacts, IMAP email and calendars as well as with Ionos IMSP email.

When I upgraded eMclient from version 9 to version 10, my contacts disappeared from the eMclient app. Email and calendars remained intact and functional.

I suspect and hope that my contact data is still somewhere on the PC, but I can’t figure out how to get version 10 to find it.

Any suggestions?

I feel your pain Robert. I see no one has answered. eMClient encouraged me for months to upgrade to the newest edition, but I hesitated. Finally I relented. It was a complete failure. Nothing worked and I lost all emails (probably contacts etc. too). I was so frustrated that I uninstalled the new version and brought back the old version. For several days I did not have any of my email files, then suddenly they appeared. I never checked contacts until today. They are GONE, and I can’t find them. Can anyone help with this?

@RobertH

I have used eMclient on my PC for many years. I have been synchronizing successfully with my Apple contacts, IMAP email and calendars as well as with Ionos IMSP email.

When I upgraded eMclient from version 9 to version 10, my contacts disappeared from the eMclient app. Email and calendars remained intact and functional.

As you have and IMAP accounts all your Apple contacts would normally have been synced with your iCloud account contacts online and be viewable online via your iCloud same login.

So first check if your missing iCloud contacts are showing online. If they are showing online ok, then click Contacts at the bottom left of eM Client and make sure your Apple iCloud account is selected. If it is already selected but no contacts are there, then check in Local contacts at the bottom left incase you have been accidentally assinf them in there previously.

Now “if no contacts are showing anywhere” in eM Client contacts section, then as you have an IMAP account I would suggest to go to “Menu / Accounts” and remove and readd your account via the automatic account wizard which will then readd your iCloud mail, calendar and contacts from the server end. Then see if they are showing in eM Client under contacts at the bottom left.

Note: Before removing your account make a maual backup of eM Client first via “Menu / Backup” just incase you need to restore for any reason. You can see when the backup is complete in Show Operations via clicking the drop-down on the right of Refresh top left.

Shortly after my post on July 29, I managed to restore access to my contacts. They had not been deleted. I believe I did the following:

MENU >ACCOUNTS>ICLOUD.COM.
Select General:Services and make sure CardDAV is selected
Select the CardDAV tab
Under Default Folders /Contacts, choose the SELECT option.
Finally, choose the Contacts option under ICLOUD and click OK. (In my case, I think the Contacts option under LOCAL FOLDERS had somehow been previously activated.)

This is probably a more roundabout way of doing what cyberzork suggested yesterday.

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