For many months I have been getting the dreaded red triangle. Regularly, but not all the time. It’s VERY frustrating. Also the connection to the server takes ages to establish, which is the same thing. Especially on first connection when you open up eMClient. I am using the latest version with Windows 11. No errors but long log histories which refer to Boolean timeout. It happens again and again when I refresh. Tell me, is there anything likely to be wrong at my end, with eMClient? My ISP is TalkTalk… and they seem to have been having lots of problems with sending and receiving messages from other email addresses of ISPs they have taken over. I can’t help feeling it is something to do with their servers, but wanted to exclude eMClient issues before I drop a bomb on them. Please help or suggest a solution. I have been a customer of TT for years and years, and it is only relatively recently it is happening. I have also used eMClient for years without issues like this. I have two separate email addresses at TT and they both have the same difficulty. Many thanks.
This may be related, setting TLS to 1.2. See Debbie Mahder’s message in this thread Constantly getting Red Triangle - #13 by Debbie_Mahder It may have some useful information.
@Bruce_HS try the following settings Email settings | SMTP, IMAP & POP3 | TalkTalk Help & Support
and make sure SSL/TLS is set to use special port for both incoming and outgoing
@Bruce_HS was my advice helpful?
Sorry, I have not been able to try any solutions as I have been busy with my wife who has dementia. I have in the past changed the email settings, using those from TT, but it hasn’t helped. A long time ago I was given different settings by the helpdesk at eMClient and have been using those. the problem is now far from sporadic. a red triangle appears nearly every time I refresh or click on the red one that is there. sometimes the triangle disappears and an email appears. sometimes all I get is the revolving circle for a long time, then the triangle again. the triangle seems to always appear if there are no emails to download. and it takes AGES for anything to happen when I fist open up eMClient in the morning. Something somewhere is going VERY slowly, but I don’t know at which end of my line. Come on eMClient experts, please help!!!
thats why i suggested setting emclient to ssl/tls over special ports i had same issues with my isp here in Canada until i did that and manually set the ports
THANK YOU MJmusicguy. I tried just changing the ingoing port to 993 as TT recommend, but that made no obvious change.
I then also changed the security to “use SSL/TLS on special port (legacy)”, with 993 on IMAP and 587 on SMTP. I was already on 587. Changing the security automatically changed the IMAP port to 993 anyway.
That seemed to do the trick. The response is now mega quick, and no red triangles so far! I also think TT have made changes at their end, as the problem has only got worse over the last several weeks.
I shall keep my fingers crossed and hope the improvement remains.
Thank you for your help.
@Bruce_HS the main problem is EM client doesn’t clearly define what each SSL setting is or means so it takes alot of guess work compared to other client’s @Michal_Burger maybe something to clarify