Connection Failed on hotmail and gmail

Mail
1

Hello.

So I now have had this Connection Failed problem on eM Client for almost a week. I cannot connect to my hotmail or gmail account. I just get this warning sign next to both emails and it says:

"Connection failed

An attempt to connect to [email protected] failed. This could be caused by temporary server unavailability or incorrect settings. Please check the settings or click on the warning symbol to try connecting again."

I tried deleting and re-adding both accounts, don’t work. I checked same kind of problems and but didn’t find anything conclusive.

Any ideas?

2

Have you tried temporarily turning off your VPN and antivirus software?

3

Hmm… Turning off the antivirus software seems to do the trick. Although I don’t get it why. eM Client is added to the exceptions and it hasn’t stopped it working before.

4

Which antivirus software are you using?

5

Avast. I did some searching and it is caused by this Mail Shield. With this info though I can get eM Client working again. Thanks for the help.

6

That is what I was going to suggest, once I knew the app you were using.
Glad all worked out in the end…enjoy!

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