You contact VIP Support via the following webpage. When you get there, “login at the top left” and “create a support ticket” and an assigned support member will get back to you.
For weeks I’ve been trying to go from my old pc to a new win11 desktop but have been stymied by an OAuth problem. I don’t have a fully installed version of eM Client running on either pc.
OAuth problems can sometimes be caused by a eg: browser cookie or cache problem when you are trying to add your account and the browser then pops up to ask you to authorize eM Client access to your mailbox. So you can try then setting another browser as the default which sometimes fixes that. Or try clearing your current browsers complete cache and/or cookies.
OAuth problems can also sometimes be mailbox server related, so if eM Client has worked with OAuth in the past and now won’t, try also going into your mailbox account online and removing any eM Client tokens and then closing and reopening eM Client and see if the OAuth then works.
Apart from that, i can only advise if you haven’t already to try uninstalling and reinstalling eM Client and “don’t delete the database” when asked on the uninstall wizard. Then reinstall the same or later version of eM Client either from the Windows Store or Release history page depending on where you originally installed it from and then see if it opens and works ok.
If it then works on your old PC, the easiest method to transfer eM Client to the new computer is via “using the builtin backup and restore feature” which transfers everything as per the links further down.
However if you still can’t get into eM Client on your old computer to do the backup and still only have partial installs of eM Client, then sounds like you will need to contact VIP Support for assistance.
eM Client support page - “How to move my eM Client data to a new computer?”.
eM Client support page - " New device and eM Client? No problem!"
https://www.emclient.com/blog/new-device-and-em-client–no-problem-175
See also the following post extract below from @Gary on how to transfer your exiting email with all the settings etc to your new computer using the backup and restore feature in eM Client.
Transfer eM from one pc to another - Frequently Asked Questions - eM Client
(Post from Gary)
The best method to move to a new PC is thorough backup/restore. As the backup is a complete snapshot of eM Client, it will be exactly the same when restored on another computer, including any preferences or column configurations.
The best way to move eM Client to another computer, and to ensure all your data and settings are brought over is through Backup and Restore.
On the old device:
- Create a backup through Menu > Backup (Menu > File > Backup in eM Client 7 and older)
- Deactivate your license if you are no longer going to use eM Client on this device in Menu > Help > License
- Find the .ZIP backup file and move it to your new device (default in …\Documents\eM Client)
On your new device:
- Install eM Client (http://www.emclient.com/download )
- Skip initial setup
- Restore from your backup through Menu > File > Restore. If you put the backup file on the new device in the same folder structure as the default (…\Documents\eM Client) the restore will find it right away, otherwise, you’ll need to specify the path where the backup file can be found (Menu > Settings > General > Backup).
- Activate your license in Menu > Help > License