Configuration problem: eM Client adds unwanted prefix to server address

Frequently Asked Questions
1

Hi

I am trying to setup an eMail-account of a hosted server, but em Client falsely tries to correct the server address by adding unneccessary prefixes as mail, smtp, imap,…
The servers name is both for imap and smtp identical and looks like “d445.serverxyz.com”. Even with manual setup, em client tries then to correct it to imap.d445.serverxyz.com and mail.d445.serverxyz.com, what of course doesnt’t work.
How can I avoid this and force eM Client to use the address d445.serverxyz.com for both, imap and smtp?
Thanx!

2

When adding the account, don’t use Automatic Setup. Instead use Mail > Other.

After entering your email address, on the next screen choose IMAP then you can type whatever you want as the server address.

This is explained in the Help File (F1) in the section on [creating new accounts](https://www.emclient.com/webdocumentation/en/7.0/eMClient/Default.htm#Accounts/Create%20New%20Account.htm%3FTocPath%3DGetting%20Started| _____ 3).