Hi,
I must admit that I am a little confused in relation to changing in licensing model and its impact on upgrade.
My understanding is the following:
9.x Pro license - Could be used on one (1) device
10.x Personal license - Could be used on three (3) devices.
Question:
“Upgrade to version 10”.
Does it mean that:
- It will be upgraded to “Personal”.
- After upgrade I will be able to use it on 3 devices
The similar question is for “Lifetime Upgrade” case. Does it mean that 3 devices restriction will be also applied.
Thanks.
1 Like
Gary
2
No.
Your existing license, even if you upgrade it to 10 or lifetime upgrades, is still for 1 device only.
The Personal license is something new. You can’t upgrade an existing license to a Personal license. Sorry.
ro11
3
Thanks Gary, you explained that very well.
But this explanation belongs on the upgrade order form, not somewhere in a forum.
I just bought a lifetime upgrade licence and only in the confirmation email, it said that it was valid only for one device.
I feel mislead here.
If emclient maintains its position, i feel inclined to abandon the lifetime upgrades and request a refund as per European law.
(I sincerely hope it will not come this far as emclient is a fine piece of software)
Edit:
I was contacted by the sales department very quickly and they sorted me out quite friendly and helpfully. Compliments!