Check for Update not updating

It used to work but lately I cannot get any update by clicking “Check for Update” from the client’s menu. I only find out about updates by visiting the website.

The check for updates won’t find anymore updates normally for 3 reasons.

1). If there “isn’t any later official fully tested user versions” available.

2). If there is “only newer interim user versions available” that might still have some issues.


3). If you have a very old outdated version that has a problem and is not updating for some reason.

So if you are running a recent version of eM Client and there are no more updates available when you check via the program, then there might be some newer interim updates available “you can try” via the release history page.

Note: If you do update to a newer interim version, backup eM Client first via “Menu / Backup” (Pc) or “File / Backup” (Mac) so you can then easily restore if you have any problems. You can see when the backup is complete in Show Operations via the dropdown on the right of Refresh at the top left of eM Client.

Lastly if eM Client hasn’t been updating for many months or even longer and you have a recent version, then take a note of your current version, and uninstall eM Client. When you uninstall (if you have eM Client for Windows), “don’t delete the database” when asked on the uninstall wizard. Then download the same or later version from the release history page above “for whatever licence you have” and reinstall & that should fix it.

We don’t offer all updates immediately through Check for Update, even though they may appear in the Release History.