Hi,
let’s say I want to integrate the chat like Rocket.Chat or Slack and someone writes me a message. I can highlight this information via Settings->Notifications->“IM Messages”.
However, if I have turned this off or am not at my desk, I would of course like to see information within the emClient when I return.
If I now use the icon in the bottom left of the email area, I cannot see that there is anything new in the chat area. And if I am in the chat area, I cannot see that new emails have arrived in the email area.
My suggestion would be that you change the icon color for new emails and display a small number with the unread emails. The same for the chat button.
Thanks and regards