Certified email doesn't work

I’ have tried a new certified email account (ssl…), but it doesn’t work.

With a normal email account , eM Client works.

Please can someone find a solution to this problem?

Thanks

I’ have tried a new certified email account (ssl…), but it doesn’t work.

Can you advise how you tried to set it up with ssl ? Was it via the automatic email wizard or manually.

Also what errors did you get trying to set it up, and if you used the manual option, what mail server settings did you try.

Also what type of email account was it eg: POP, IMAP, Exchange, iCloud, and who is your mailbox providor.

Lastly what version of eM Client are you running, and do you have Windows or Mac.

thanks for the answer.

I tried both, via automatic and manually.

Connection failed

imaps.pec.aruba.it and smtps.pec.aruba.it

IMAP

versions from 7 (xx) to 9.2.1222 and windows os

Thanks in advance

Diego
account setting

Ok your IMAP settings look ok.

Go to “Menu / Operations” and click the far right “Log Tab” and jot down in this thread any “obvious errors”.

Thanks cyberzork,
first of all, sorry for the delay,
Please find below the Log Tab:

Please note that the error message is shown only with Windows 7 O.S. while when using Windows 10 with other computers, it works properly

Thanks in advance

Diego

19:00:38 Stato Online: modificato in online a causa di NetworkAvailability **
19:00:38 stollagli@pec.it IMAP Sincronizzazione dell’elenco cartelle
19:00:40 stollagli@pec.it [IMAP] MailClient.Accounts.ConnectionException: Errore durante l’apertura della connessione con il server.
** —> System.IO.IOException: Unable to read data from the transport connection: Connessione in corso interrotta forzatamente dall’host remoto…

** —> System.Net.Sockets.SocketException (10054): Connessione in corso interrotta forzatamente dall’host remoto.**
** — End of inner exception stack trace —**
** at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)**
** at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource<System.Int32>.GetResult(Int16 token)**
** at System.Net.Security.SslStream.g__InternalFillHandshakeBufferAsync|189_0[TIOAdapter](TIOAdapter adap, ValueTask1 task, Int32 minSize)** ** at System.Net.Security.SslStream.ReceiveBlobAsync[TIOAdapter](TIOAdapter adapter)** ** at System.Net.Security.SslStream.ForceAuthenticationAsync[TIOAdapter](TIOAdapter adapter, Boolean receiveFirst, Byte[] reAuthenticationData, Boolean isApm)** ** at MailClient.Imap.Base.Connection.<>c__DisplayClass82_0.<<ConnectAsync>b__0>d.MoveNext()** ** --- End of stack trace from previous location ---** ** at MailClient.Imap.Base.TransportPipe.<>c__DisplayClass34_0.<<UpgradeStreamAsync>b__0>d.MoveNext()** ** --- End of stack trace from previous location ---** ** at MailClient.Imap.Base.TransportPipe.UpgradeStreamAsync(Func2 callback)**
** at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)** ** at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)**
** at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)**
** — End of inner exception stack trace —**
** at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)**
** at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)**
** at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)**
** at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account)**
** at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)**
** at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)**
** at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass16_0.b__0(WorkerStatus status, CancellationToken cancellationToken)**
** at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)**
** at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)**
** at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)**
** at MailClient.Commands.Command.Process(WorkerStatus status)**
** — End of stack trace from previous location —**
** at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.SynchronizeSubfoldersAsync(IFolderSynchronizer synchronizer, Folder folder, SynchronizationPriority priority, CancellationToken cancellationToken)**
** at MailClient.Protocols.Imap.ImapAccount.SynchronizeIntAsync(Boolean forced)**
** at MailClient.Protocols.Common.SynchronizableMailAccount.<>c__DisplayClass7_0.<b__0>d.MoveNext()**
** IMAP_SERVER_TYPE = Unknown**
** EnqueuedStackTrace =**
** at MailClient.Protocols.Common.FolderSynchronizer.EnqueueGetFolderList(Folder homeFolder, Action1 completed, Boolean prioritize)** ** at MailClient.Protocols.Common.FolderSynchronizer.GoOnlinePre()** ** at MailClient.Protocols.Imap.ImapFolderSynchronizer.GoOnlinePre()** ** at MailClient.Protocols.Imap.ImapAccount.GoOnlineInt()** ** at MailClient.Protocols.Common.AccountBase.ChangeOnlineState(Boolean online, OfflineReason offlineReason)** ** at MailClient.Protocols.Common.AccountBase.GoOnline()** ** at MailClient.Accounts.AccountList.<>c__DisplayClass23_0.<SetOnlineState>b__1(IAccount account)** ** at System.Threading.Tasks.Parallel.<>c__DisplayClass44_02.b__1(IEnumerator& partitionState, Int32 timeout, Boolean& replicationDelegateYieldedBeforeCompletion)**
** at System.Threading.Tasks.TaskReplicator.Replica1.ExecuteAction(Boolean& yieldedBeforeCompletion)** ** at System.Threading.Tasks.TaskReplicator.Replica.Execute()** ** at System.Threading.Tasks.TaskReplicator.Replica.<>c.<.ctor>b__4_0(Object s)** ** at System.Threading.Tasks.Task.InnerInvoke()** ** at System.Threading.Tasks.Task.<>c.<.cctor>b__272_0(Object obj)** ** at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)** ** at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)** ** at System.Threading.Tasks.Task.ExecuteEntryUnsafe(Thread threadPoolThread)** ** at System.Threading.Tasks.ThreadPoolTaskScheduler.TryExecuteTaskInline(Task task, Boolean taskWasPreviouslyQueued)** ** at System.Threading.Tasks.TaskScheduler.TryRunInline(Task task, Boolean taskWasPreviouslyQueued)** ** at System.Threading.Tasks.Task.InternalRunSynchronously(TaskScheduler scheduler, Boolean waitForCompletion)** ** at System.Threading.Tasks.Task.RunSynchronously(TaskScheduler scheduler)** ** at System.Threading.Tasks.TaskReplicator.Run[TState](ReplicatableUserAction1 action, ParallelOptions options, Boolean stopOnFirstFailure)**
** at System.Threading.Tasks.Parallel.PartitionerForEachWorker[TSource,TLocal](Partitioner1 source, ParallelOptions parallelOptions, Action1 simpleBody, Action2 bodyWithState, Action3 bodyWithStateAndIndex, Func4 bodyWithStateAndLocal, Func5 bodyWithEverything, Func1 localInit, Action1 localFinally)**
** at System.Threading.Tasks.Parallel.ForEachWorker[TSource,TLocal](IEnumerable1 source, ParallelOptions parallelOptions, Action1 body, Action2 bodyWithState, Action3 bodyWithStateAndIndex, Func4 bodyWithStateAndLocal, Func5 bodyWithEverything, Func1 localInit, Action1 localFinally)**
** at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable1 source, Action1 body)**
** at MailClient.Accounts.AccountList.SetOnlineState(Boolean online, OfflineReason offlineReason, IComparer1 comparer)** ** at MailClient.Accounts.BindingAccountBase.GoOnline()** ** at MailClient.Accounts.AccountList.<>c__DisplayClass23_0.<SetOnlineState>b__1(IAccount account)** ** at System.Threading.Tasks.Parallel.<>c__DisplayClass44_02.b__1(IEnumerator& partitionState, Int32 timeout, Boolean& replicationDelegateYieldedBeforeCompletion)**
** at System.Threading.Tasks.TaskReplicator.Replica1.ExecuteAction(Boolean& yieldedBeforeCompletion)** ** at System.Threading.Tasks.TaskReplicator.Replica.Execute()** ** at System.Threading.Tasks.TaskReplicator.Replica.<>c.<.ctor>b__4_0(Object s)** ** at System.Threading.Tasks.Task.InnerInvoke()** ** at System.Threading.Tasks.Task.<>c.<.cctor>b__272_0(Object obj)** ** at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)** ** at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)** ** at System.Threading.Tasks.Task.ExecuteEntryUnsafe(Thread threadPoolThread)** ** at System.Threading.Tasks.ThreadPoolTaskScheduler.TryExecuteTaskInline(Task task, Boolean taskWasPreviouslyQueued)** ** at System.Threading.Tasks.TaskScheduler.TryRunInline(Task task, Boolean taskWasPreviouslyQueued)** ** at System.Threading.Tasks.Task.InternalRunSynchronously(TaskScheduler scheduler, Boolean waitForCompletion)** ** at System.Threading.Tasks.Task.RunSynchronously(TaskScheduler scheduler)** ** at System.Threading.Tasks.TaskReplicator.Run[TState](ReplicatableUserAction1 action, ParallelOptions options, Boolean stopOnFirstFailure)**
** at System.Threading.Tasks.Parallel.PartitionerForEachWorker[TSource,TLocal](Partitioner1 source, ParallelOptions parallelOptions, Action1 simpleBody, Action2 bodyWithState, Action3 bodyWithStateAndIndex, Func4 bodyWithStateAndLocal, Func5 bodyWithEverything, Func1 localInit, Action1 localFinally)**
** at System.Threading.Tasks.Parallel.ForEachWorker[TSource,TLocal](IEnumerable1 source, ParallelOptions parallelOptions, Action1 body, Action2 bodyWithState, Action3 bodyWithStateAndIndex, Func4 bodyWithStateAndLocal, Func5 bodyWithEverything, Func1 localInit, Action1 localFinally)**
** at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable1 source, Action1 body)**
** at MailClient.Accounts.AccountList.SetOnlineState(Boolean online, OfflineReason offlineReason, IComparer`1 comparer)**
** at MailClient.Accounts.AccountManager.SetOnlineState(Boolean toOnline, OfflineReason offlineReason)**
** at MailClient.Accounts.DesktopAccountManager.SetOnlineState(Boolean toOnline, OfflineReason offlineReason)**
** at MailClient.Accounts.AccountManager.b__110_0()**
** at System.Threading.Tasks.Task.InnerInvoke()**
** at System.Threading.Tasks.Task.<>c.<.cctor>b__272_0(Object obj)**
** at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)**
** at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)**
** at System.Threading.Tasks.Task.ExecuteEntryUnsafe(Thread threadPoolThread)**
** at System.Threading.ThreadPoolWorkQueue.Dispatch()**
** at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()**
** at System.Threading.Thread.StartCallback()**
** GUIStatus_Exception_Reported = True**

That is because Windows 7 has TLS 1.2 disabled by default.

You will need to enable it following these instructions.

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