This problem seems to have started with the update that was pushed out last week. I have numerous category filters set up, and they are not working properly – or at all. For example, emails from [email protected] should be categorized in Updates. The email address is listed in the Custom Rules for the Updates category: All emails received from [email protected]. However, these filters are all failing, and this morning I opened the eM Client and the email from [email protected] was sitting under the Primary tab and its category is listed as “Not categorized.” Does anyone have suggestions?
I had that problem once with a specific sender where I had set it to go to eg: Promotions and all of a sudden new emails from that sender were going to Primary again.
I could only think this happened due to maybe something in the eg: header, subject or body might have changed which possibly affected it apart from the sending email address.
So I dragged it back to the Promotions Category and then it prompted again to go there for future and has been fine ever since.
So leave your current rule in there for that sender, and then just try dragging it back again to whatever Category you want it to go and see if it’s ok next time it arrives.
Failing that try uninstalling eM Client and if you have Windows “don’t delete the database” when asked on the uninstall wizard and then download the same version again via the release history page or Windows store if your version came from there and reinstall and see if that fixes it.
I find Categories are “untrainable” on my Gmail accounts. It works pretty well for my Outlook mail, because the implied rules are saved. But this does not appear to be an option in Gmail. It’s probably dictated by the Gmail server, but surely this is fixable at the local (ie client) end, much as eM Client has managed to do with tagging.
I find Categories are “untrainable” on my Gmail accounts.
Yes the Categories in eM Client with a Gmail account “are controlled by Gmail’s AI engine” at the server end. So rules don’t apply in that case.
But I find with my own Gmail account, if I drag an email to the correct category, it does learn at the Gmail end. Sometimes it just takes a few goes.
If it still doesn’t, then I would contact Google technical support via phone or community site and let them know (with an example email), as they write the API & AI Category engine that determines where they go in their Inbox Category Tabs.
I wish it was as simple as just one email address not getting recognized. But it’s every single email address in the categorization rules for my main account, which is an Outlook account. Not a single email is being categorized – at all. I have two other accounts in the eM Client, both Google Workspace accounts, and their categorizing works, but that’s because it’s done by Gmail.
I wish it was as simple as just one email address not getting recognized. But it’s every single email address in the categorization rules for my main account, which is an Outlook account. Not a single email is being categorized.
I would suggest then to try uninstalling eM Client and if you have Windows “don’t delete the database” when asked on the uninstall wizard. Then re-download the same or later version of eM Client via the release history page and reinstall eM Client and see if that fixes it.
I finally had to uninstall and delete the data files – and that worked. Clearly something was corrupted, but I couldn’t figure it out. But at least it’s fixed now!