Can't synchonize

I’ve downloaded EM Client but can’t get it to synchronize with my ntlworld account. Can anyone help? The Operations Log details are below:

12:20:16 Online state: changed to online due to NetworkAvailability

12:20:17 jon.selcox@ntlworld.com [IMAP]  Synchronizing subfolders: For folderjon.selcox@ntlworld.com/

12:20:18 jon.selcox@ntlworld.com [IMAP]  Synchronizing subfolders: Done

12:20:18 jon.selcox@ntlworld.com [IMAP]  Synchronizing subfolders: For folderjon.selcox@ntlworld.com/[Gmail]

12:20:18 jon.selcox@ntlworld.com [IMAP]  Synchronizing subfolders: Done

12:20:18 jon.selcox@ntlworld.com [IMAP]  Synchronizing messages: For folderjon.selcox@ntlworld.com/Inbox

12:25:17 jon.selcox@ntlworld.com [IMAP]  Synchronizing messages: For folderjon.selcox@ntlworld.com/Inbox

12:30:18 jon.selcox@ntlworld.com [IMAP]  MailExceptions.ConnectionException:

12:30:18 (Connection terminated)

12:30:18    at MailClient.Imap.Synchronizer.ImapCommand.ThrowIfConnectionBroken(BasicResponse response)

12:30:18    at MailClient.Imap.Synchronizer.SynchronizeMessagesCommand.FetchNewMessages(ConnectionContext context, String selectPath, UInt32 idLow, UInt32 idHigh, String idList, Boolean useUid, UInt32 messageCountEstimate)

12:30:18    at MailClient.Imap.Synchronizer.SynchronizeMessagesCommand.ExecuteInternal(WorkerStatus status)

12:30:18    at MailClient.Imap.Synchronizer.ImapCommand.Execute(WorkerStatus status)

12:30:18    at MailClient.Commands.Command.Process(WorkerStatus status)

Hello Jon,
are you having problems with only this account or all of them?

Regards,
Olivia

Hi Olivia

This is the only account I’m trying to run through eM Client. I’ve got the same account running through Mail for Windows 10 without any problems. Any idea what the problem might be?

Thanks.

Regards

Jon

Hello… anyone out there who can help with this issue?

Thanks!

Hi Jon,
I am very sorry for the late reply.
Have you tried making an exception for eM Client in your Windows firewall and anti-virus software to see if its possibly blocking it’s communication?
If that doesn’t help, could you please screenshot the IMAP settings tab for me from Tools>Accounts?

Regards,
Olivia