Can't send mail - emails stay in Outbox

I installed eM Client v4. (free version) a few weeks ago and now am almost at the end of my free trial.

I have now accumulated 5 emails in the Outbox folder which I thought I had already sent. In fact, the Outbox folder lists them under “Sent:today”, “Sent: yesterday” and “Sent:older”, implying that these emails have been sent. If that’s so, why haven’t they been moved to the Sent folder instead of remaining in Outbox? Worse, I don’t think they’ve actually gone out at all, as none of the recipients have reported receiving them.

This program doesn’t display a message saying that email was successfully sent, nor does it show one saying the mail couldn’t be sent.

I am receiving emails OK. I carefully checked the SMTP address and port number (25) and could find nothing wrong with the account settings. I tried disabling the firewall (ZoneAlarm) but this software which is very easy to use tells me that eM is being given full access to the Internet in either direction.

What’s causing this nonsense? Has it been reported before? I’m just about ready to give this program away, which is a pity as it seems to work well in most other ways.

Just a follow-up note to the above. I find I can successfully send emails from the same account using their Webmail (it is a POP/SMTP server), so this indicates their SMTP server is working OK. I have carefully checked my account settings in the SMTP section of eM Client and it still can’t send emails out.

Next step is to try sending using another email client. I will report back.

send us your SMTP logs please: go to menu Tools->Settings->Logging and check “SMTP” under the problematic account. Then restart eM Client,
try to simulate the issue and send us (with reference to this topic) the logs using the same logging settings window. Thank you.