can't send email from an alias email address

Mail
1

eM Client  has worked GREAT for me!  Really trouble free!

Today I am having a RARE problem.

I have been unable to send email from my main/default account using an alias email address.

All other aspects of eM Client are working.

I tried restarting eM Client.

I tried re-installing eM Client.

I have not recently changed any settings.  I can’t find any settings that look problematic.

(Note: I have noticed some intermittent ‘sluggish’ behavior from eM Client during recent weeks.)

Some helpful information:

I also have some Log information in a text file but I don’t see how to attach/send it?

Here is part of it:

4:48:09 PM ‘default email address’ [IMAP]  Synchronizing messages: Done
4:48:09 PM ‘default email address’ [IMAP]  Downloading messages: For folder ‘default email address’/Sent
4:48:14 PM ‘default email address’ [IMAP]  Downloading messages: Done
4:59:55 PM ‘default email address’ [SMTP]  Connecting: To ‘default email address’
4:59:56 PM ‘default email address’ [SMTP]  Connected: To ‘default email address’
4:59:56 PM ‘default email address’ [SMTP]  Sending messages
4:59:56 PM   MailClient.Storage.Application.ItemOperationException: Cannot send message (‘From’ field address ‘alias email address’ not accepted due to the following reason: 
4:59:56 PM     "Request failed; Mailbox unavailable
4:59:56 PM ")
4:59:56 PM   MailClient.Storage.Application.ItemOperationException: Cannot send message (‘From’ field address ‘alias email address’ not accepted due to the following reason: 
4:59:56 PM     "Request failed; Mailbox unavailable
4:59:56 PM ")
4:59:57 PM   MailClient.Storage.Application.ItemOperationException: Cannot send message (‘From’ field address ‘alias email address’ not accepted due to the following reason: 
4:59:57 PM     "Request failed; Mailbox unavailable
4:59:57 PM ")
4:59:57 PM   MailClient.Storage.Application.ItemOperationException: Cannot send message (‘From’ field address ‘alias email address’ not accepted due to the following reason: 
4:59:57 PM     "Request failed; Mailbox unavailable
4:59:57 PM ")
4:59:57 PM ‘default email address’ [SMTP]  Disconnected: From ‘default email address’
4:59:57 PM ‘default email address’ [SMTP]  Disconnected: Done

Please let me know if I can provide any other information.

Regards,
Rob

2

Hello Rob,

Does the problem remain? If so, I’d recommend re-configuring the account in Menu > Tools > Accounts. Since your Yahoo account is set as IMAP, you don’t need to worry about your data.

Russel 

3

Thanks for your note Russel !  Appreciated !

The problem remains.  

I have had a test message sitting stubbornly in my Out-box for the last several days.

As a work-around I have been using my alias address directly through its Yahoo email web interface.

By re-configuring, do you mean basically removing/deleting the account and then setting it up again as a ‘new’ account?  I guess it would take some time for the data to re-sync?

See my settings for my aliases below.  I’m not sure why i have “Use the following aliases from linked accounts” checked off.  I’m not sure of what that means.  Maybe it is not important/relevant here?


Regards,
Rob

4

Just now things suddenly and spontaneously started working.  Emails in my Out-box were sent!

5

Hi Rob,

It’s possible then that it was a fixed issue on Yahoo’s side. Thank you for the update.

Russel

6

Good point Russel !  Thanks for your help !

Rob !