can't retrieve pop 3 messages err: no such message

installed version7.0.26687.0 on win 10 computer using Brighthouse ISP (POP3) with manual configuration of the ports (auto not work) and it sees old emails on the server (7000) but only can download the oldest 328.  It gets the  above error and halts.  Have reinstalled several times and same result.  Tried Thunderbird and it did the same but said that on it"s RETR command that the server sent back the same error: no such message. Brighthouse tech support has no idea what’s happening but says that as long as their webmail access is working that the problem is on my end.  Any ideas? For now just using email through my android phone (had win live mail before but would like to use eM Client).  4:50:44 PM Online state: changed to online due to NetworkAvailability
4:50:44 PM [POP3]  Connecting: To
4:50:45 PM [POP3]  Connected: To
4:50:46 PM [POP3]  Downloading messages: From
4:50:56 PM   MailClient.Storage.Application.OperationException: Can’t retrieve POP3 message due to the following reason:
4:50:56 PM     “-ERR no such message.”
4:50:56 PM    at MailClient.Protocols.Pop3.Pop3ReceiveCommand.Execute(WorkerStatus status)
4:50:56 PM    at MailClient.Commands.Command.Process(WorkerStatus status)