Can't renew license?

I was notified my license expired. I clicked on link but it took me to some pay site and I don’t have login. It’s asking for my licenses, I have two, I tried them both and it is not recognizing me. I can’t log in to VIP because I’m no longer a paying customer. I also am receiving discounts to renew… none are working…same problem.

I emailed EmClient. Any other solutions?