Can't recieve email after changing network setup

Mail
1

Hi all,

I am unable to receive my mail after changing my network setup.
I can only receive them when connecting to a VPN connection (nordvpn)
sending email works, but not when connected to the VPN server.

i"m using IMAP on port 993 with “SSL/TLS on special port”
and SMTP on port 587 with “force use of SSL/TLS”

This is what changed:
The network cable from my computer was connected directly to my router (Asus RT-AX89X),
now it’s connected to a switch that is connected to the same router.
The IP address of my computer did not change as I’m using a manual one (the router gives me always the same one).

The error i get is:
connection failed because the server is temporarily not available or the settings are not correct.

thanks.

2

Your mail settings appear ok.

Connecting via a switch and then to your router would make no difference. As long as you have the correct IP address , Gateway IP address and DNS servers etc showing on your computer should still work fine.

Try disabling your VPN and (any optional) Firewalls / Security / Antivirus programs temporarily to test. Sounds like some optional program is blocking or interfering with you accessing the Internet.

3

If it works without the switch, then the switch is your problem.

1 Like
4

I am getting the same error with the same settings on my HP laptop running WIndows 10