When trying to read a long email, after getting part way through the email it’s like there is a refresh and the email scrolls back to the start of the email. This happens consistently at the same point in the emails and is the same on both phones and tablets.
Hi Poolec, thank you for the report, can you please send us more details on what devices this happens with?
Ideally the device type and Android or iOS system version.
Are you using dark mode?
Does it happen with all long emails, or for example only ones marked as Unread?
Could you perhaps send us an example of the message this happens with to [email protected]? Save the message as EML file or use ‘Forward as attachment’
Thank you.
Hi Olivia,
Here are the details of the devices and system - but I can’t now replicate the problem! It had been happening consistently on both devices but now I’m able to read long emails on both devices without them jumping back to the beginning.
eMclient version - 9.3.6041 (2aac939)
Phone - OnePlus Nord running Oxygen 12.1 on Android 12
Tablet - OnePlus Pad running Oxygen 13.1 on Android 13