Can't print emails

Hi,
I can’t print emails. Each time I click print get the following error:
Script Error

An error has occurred in the script on this page.
Line: 286
Char: 1
Error: ClassFactory cannot supply requested class
Code: 0
URL: res://ieframe.dll/preview.js

I have version 5.0.1.8637.0
Cheers,
Hamish

Hello,

can you send me one of those emails that are causing this issue to my email galis@emclient.com with this topic’s URL in subject?

best regards
Jan

Exact same thing here. But this issue has something to do with Internet Explorer, instead of eM Client.

What really did the trick here was this:

http://support.microsoft.com/kb/2652062

Thanks Plinio that did the trick! :slight_smile:

Just for your information - we were able to workaround this issue so it won’t happen in next updates.