Can't print emails

1

Hi,
I can’t print emails. Each time I click print get the following error:
Script Error

An error has occurred in the script on this page.
Line: 286
Char: 1
Error: ClassFactory cannot supply requested class
Code: 0
URL: res://ieframe.dll/preview.js

I have version 5.0.1.8637.0
Cheers,
Hamish

2

Hello,

can you send me one of those emails that are causing this issue to my email [email protected] with this topic’s URL in subject?

best regards
Jan

3

Exact same thing here. But this issue has something to do with Internet Explorer, instead of eM Client.

What really did the trick here was this:

http://support.microsoft.com/kb/2652062

4

Thanks Plinio that did the trick! :slight_smile:

5

Just for your information - we were able to workaround this issue so it won’t happen in next updates.