I can quickly open them in gMail, but not in eM Client. While trying to open the attachment, I can’t use eM Client at all. Also very slow generally today. I tried to open a sent PDF attachment but no luck there either.
Try setting a different free pdf viewer as the default in your OS. Then restart your computer and try again. It’s probably the pdf viewer.
There are alot of other good free pdf viewers you can try / test in this link
Or try uninstalling your current pdf viewer and reinstalling and then reboot and try again.
If you have Windows try even setting the built-in OS “Edge” browser as the default pdf viewer for a test. Or if you have a Mac, try setting the built-in OS “Viewer” program as the default for a test.
Now if setting other other pdf viewers makes any difference, then could be your current eM Client version may need updating or possibly uninstalling and reinstalling. So would then need to know what version of eM Client you are running and if you have Windows or Mac.
I use Adobe Acrobat Pro. I have used it to open pdf attachments from eM Client for seven years. The issue just surfaced and, as I said, I can open attachments from gMail just fine. I use Windows and have the latest version of eM Client installed, 9.2.2093. I will try the repair option and then uninstall and reinstall and report back.
I use Adobe Acrobat Pro. I have used it to open pdf attachments from eM Client for seven years.
I would then uninstall Acrobat Pro and reinstall and then “set that as the default again” in Windows.
I use Windows and have the latest version of eM Client installed, 9.2.2093
There is also a slightly later eM Client version for Windows you can try V9.2.2157 via the release history page.
So try also uninstalling your current version of eM Client and “Dont delete the database” when asked on the uninstall wizard. Then install the later eM Client version and see if that fixes it.
I skimmed the thread - if I missed something where my post is off mark, please understand.
Do note, most web browsers are now handling (open/view/print) PDF files internal to the browser - no third party (Acrobat Reader/Pro) PDF handler needed. Additionally, if you do install a third party PDF program, the web browser will typically still directly handle PDF files. So, if your browser is currently handling PDF files, all can seem happy within your web browser but other programs can have problems with PDF’s (eM Client).
This is simply an FYI to your comment that PDF’s work in your gMail app where I’m assuming you’re using a web browser.
So, let’s get out of the web browser… A test you can run would be to find a PDF document that you have on your computer (Downloads perhaps) and open it - does it open. If not, and if you’re using Windows, Right-Click it and OpenWith and select your third party program (Acrobat). Does it open? If not, your third party program is likely the problem.
Again Adobe worked great until this week and only just now failed with eM Client. It was the default app for all PDF documents in Windows. I use Acrobat Pro for work and have no interest in any other PDF apps.
OK, finally was able to uninstall and reinstall Adobe Acrobat (long story). Everything is working again. Thanks to everyone!
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