My hosting company even tried and we keep getting “authentication failed.”
Can anyone out there help me??
Thank you!!
You did not say who the provider is, so it is a little difficult to suggest some solution.
However, this error can be caused by incorrect settings. Go to Menu > Tools > Accounts and click on the account you want to configure. Click on the IMAP tab and make sure you have one of the following port and security policy combinations:
Port 993 = Use SSL/TLS on special port (legacy)
Port 143 = Use SSL/TLS if available
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