after downloading eM client and restoring my data from my old computer, I still can’t connect my email account. I tried running diagnostics and it says failed to connect to server. I also still get the red triangle that says failed to connect.
Have you deactivated eMC on your old computer?
Perhaps this article will be of assistance.
https://support.emclient.com/index.php?/default_import/Knowledgebase/Article/View/91/9/how-to-move-my-data-to-a-new-computer
yes I followed that article already and it still doesn’t work
Did you try disabling any anti-virus/firewall or VPN applications Before trying again?
Sometimes restarting the router also helps.