Can't add TalkTalk account

Brand new PC, installed latest Em Client, Set up with gmail account OK. Tried to add TalkTalk account but fails saying problem with email / password. Tried several times then logged directly into Talktalk mail using same data no problem. Any ideas

Do a search in this forum for “Talk Talk”. There are several available and perhaps one of them may be helpful

sábado 04 septiembre 2021 :: 2058hrs (UTC +01:00)

Hi @AdrianKing

When you added the TalkTalk account if you used the Automatic or Manual setup you should check you settings as below:
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Talk Talk settings from www.talktalk.net

IMAP
Log in /Username: email address
Incoming mail server: mail.talktalk.net
Incoming Port: 993
Incoming TLS: Yes
Outgoing mail server: smtp.talktalk.net
Outgoing Port: 587
Outgoing STARTTLS: Yes
Outgoing Authentication: Yes

POP3
Log in /Username: email address
Incoming mail server: mail.talktalk.net
Incoming Port: 995
Incoming TLS: Yes
Outgoing mail server: smtp.talktalk.net
Outgoing Port: 587
Outgoing STARTTLS: Yes
Outgoing Authentication: Yes

When you configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal password” (make sure you do not use “MD5” or “Encrypted password”). If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings as we do not support SPA. Outbound Authentication can be optional but we recommend to use SMTP Auth.
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¡Saludos desde la soleada Valencia en España!
¡Mis mejores deseos y mantente a salvo!

Skybat
emc_forum@compucall.com

Hablo principalmente español, portugués e inglés, también un conocimiento práctico de varios otros.

Also note that TalkTalk probably require an app password. You will be able to set that up on their website, and use the app password rather than the account password in eM Client.

Tried again today with the sun shining, didn’t use the the auto setup (although Em Client doesn’t tell you how to do this - I just used trial and error) entered the details and although there were issues with both IMAP & SMTP there is a “Fix” button that sorted out the port set-up, etc and now it is working.

Good news… Be sure to setup eMC backups [ 1 x daily + 5 copies ]
MENU > SETTINGS > BACKUP