Can't add Google Workspace account

1
  1. When I use the Automatic Setup eMClient reverts to IMAP4 even using a gmail email-address
  2. I can’t see any Google logo if I try the manual setup (neither in Mail, Calendar or Contacts)

image
image467×321 6.64 KB

Any advice?

Using v10.4.4867 (a1d5549) on Win11

2
  1. When I use the Automatic Setup eMClient reverts to IMAP4 even using a gmail email-address

Yes the automatic wizard only sets up IMAP for Gmail accounts as per the following eM Client with Google Workspace page.

If you don’t want an IMAP account and want a POP account setup, then click the “Other” option in the manual setup and follow the prompts.

IMG_0173
IMG_0173312×200 5.22 KB

  1. I can’t see any Google logo if I try the manual setup (neither in Mail, Calendar or Contacts)

Sounds like eM Client may not have installed correctly or something went wrong during the install, as using eM Client V10.4.4867 and Windows 11, i can see the Gmail option as in the below example screenshot.

So suggest to try closing eM Client and then uninstall eM Client and “don’t delete the database” when asked on the uninstall wizard. Then after uninstall, if still exists delete C:\Program Files (x86)\eM Client folder.

Then go to the release history page and redownload V10.4.4867 again and reinstall and see if that gives you the Gmail option.

image
image802×626 40.6 KB

3

Good morning,

Thank you for your reply.

  1. I uninstalled eM Client as advised and reinstalled the most current version > unfortunately without solving the issue.
  2. I uninstalled the client again and deleted any entry in the registry relating to eM Client.
  3. I reinstalled the most current version > success

So I am not sure whether it was a defective component or a registry entry issue. We have eM Client since a couple of years, maybe a ver9 entry blocked the other options?

Anyway:
Thanks again!