Unable to add a second email client into EM Client. Also I I send a mail to the new email address it is received in EM Client but then disappears if I leave and return to em Client…Any ideas…?? thanks
Unable to add a second email client into EM Client.
You go to “Menu / Accounts” and click “Add Account” at the top. Have you tried that already ? If you have already tried, what error did you get or where did you get up to when adding the second account.
I send a mail to the new email address it is received in EM Client but then disappears if I leave and return to eM Client.
Could be you have a rule setup to automatically move that email to another folder or label after it arrives in your eM Client Inbox. Go to “Menu / Rules” and see if you have any rules setup. Dblclick the rules in there to view them.
Also at the top of the Rules you will see a Dropdown menu with “Local Rules and Server Rules” if you have online eg: IMAP account rules. So make sure to check in there as well.
You can also uncheck all the boxes in there to rule out if its anything to do with the Rules in there causing it.
Lastly if no rules setup to automatically move Inbox emails to other folders or labels, then check your “Spam / Junk mail” folder under your account incase its in there.
Thanks Cyberzork for helping…I followed your help and then tried again and both sent and receive are working as normal . I have a rule that moves spam to a special folder but did not have to disable that rule…seems like it’s fixed and no more disappearing emails either…Thank again…
I have spoken too soon…as the received email has disappeared and after checking all folders, I have not found it…I replied to that email while it was in the inbox and the reply is in sent as it should be…This disappearing email problem never happened until I added the second email account…and the disappearing stopped when I deleted the second email account…any ideas ?? Thanks Bill
I have been using several other email clients and they do not exhibit this disappearing problem…Outlook and Thunderbird…
I have spoken too soon…as the received email has disappeared and after checking all folders, I have not found it…I replied to that email while it was in the inbox and the reply is in sent as it should.
If inbox emails are disappearing in one mail account and you have no rules setup in eM Client and removing and re-adding the account didn’t help, then either you have eg: another mail client setup with the same account downloading that same email and then removing it from the server end inbox, which then in turn removes it from eM Client as well like with a eg: POP account mailer (unless you change the POP mail setting). So if you are using any other mail clients on other computers or mobiles / tablets, check that none of them are set to remove mail from the server straight away after receiving mail.
Or you may have a mailbox rule in this particular email account (on your server mailbox end) that is removing it for some reason after it arrives in your mailbox. So also check your mail server account end to make sure no rules setup there to remove any email. If you are not sure how to do that on your server mailbox end, contact your mailbox technical support on your website.
I contacted tech support at my hosting company…and thru process of elimination, found that Outlook was causing the disappearing email on EMC by removing new email from server, and found a check box in outlook not checked to leave emails on the server. Changed this setting and all was fixex… Thanks so much for sticking with this for me…as your help is very appreciated as always…Bill