I have email from clients/friends who use free email domains such as Yahoo and Gmail that are being sent to the junk folder. Also, (only sometimes) emails from Best Buy and Target are directed to the junk folder, and most of the time they are directed to the inbox. The email address and domain are the same in either case. I have right-clicked to have them moved to the inbox, moved to inbox and remove blacklisted email/ domain. I added a new rule after message is received to move to inbox. Still, they are directed and stay in the junk folder. With the amount of junk mail coming in. Scouring through 5 different account junk folders is very time-consuming and costly.
That won’t work. Rules only apply to new messages arriving in the Inbox. If your server has already moved it to spam, the Rule will have no effect.
This really depends on what is moving the messages to Junk/spam.
Normally, it is your server, so you will need to login to their webmail interface, select the message in spam, and mark it as not spam. Some providers have an option to whitelist senders so check on that also. Thereafter the server should always leave messages from that sender in the Inbox.
But it can also be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to Menu > Settings > Mail > Privacy > Blacklist > Manage Blacklist. See if the sender’s address or domain is in the list and remove it.
Hi Gary, this happens with my Comcast,Hotmail/Outlook.Protonnail accounts using the eM Client. I did all you suggested, I have not previously blacklisted any of these emails. When emails from these people are sent through Thunderbird to my other Comcast email address, they are received in the in box. This problem seems to be a software issue. Again I went through the blacklist and if I right-click the email and use the option to move to the inbox and remove the blacklisted email and or domain it should send them to the in box. As I stated, I made a rule specifying a particular email to be sent to the email when received. That did not work either.
Go into eM CIient rules and “try deselecting everything” and then save rules and see if those messages then go to the Spam / Junk folder the next time they arrive.
Now “If they then dont go to the Spam / Junk folder next time they arrive”, then you know its a rule setup in eM Client Local rules that is casuing it.
However “if those emails still go to your Spam / Junk folder after disabling all Local rules”, then its your server thats causing it via either their mailbox auto ai spam filter engine, or a manual filter setup on the server mail box.
They did not go to the junk folder. There is a software issue. Thanks for the support. FYI this started after I updated.
If they did not go to Junk after you disabled all the Rules, then it is one of your Rules that is doing it.
As I said previously it can be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to Menu > Settings > Mail > Privacy > Blacklist > Manage Blacklist. See if the sender’s address or domain is in the list and remove it.
If it is not the Blacklist Rule, then it will be one of the Rules you have created yourself, so go through each one and see which is moving messages to Junk.
I did all you suggested, someone else suggested turning off all the rules. The emails did not go to the junk folder. These are my filter. The last one is a custom filter which did not work. But it should have. As I stated, there is a bug in the software. I found a workable solution was to back up all the accounts, Do a clean Uninstall of version 9.2.2230.0 including all registry entries then reinstall an older version
8.2.1659 I had. It works as it should. Ill stick with the old version. It works.
Then probably you have the sender’s email address or domain in the Blacklist Rule. If you don’t want to edit it as I have suggested, just delete it.
No, Rules only apply to new messages in your Inbox. If your server has already moved them to Junk, Rules won’t move them back.