Cannot send Outlook E-mails

[armrtafa4047]

Hello,

I cannot send my Outlook.com E-mails, but still can receive them.
Are there any solution to solve this issue.
Please advise.

[JamesL]

Right, I have just noticed this as well. I have EM installed on both my PC and Macbook. I have four accounts, my personal IMAP, plus Gmail, Yahoo and Outlook. All fine apart from Outlook, which will recieve okay, but not send. And actually the drop down menu at the top of the compose box does not even have Outlook account in there as an option. Have only just noticed this. I installed EM a few weeks ago but dont use the Outlook account for much so only just spotted it.

[cyberzork]

@JamesL

the drop down menu at the top of the compose box does not even have Outlook account in there as an option. Have only just noticed this.

By default eM Client for Outlook normally uses AirSync to send and show the account when you compose and select it in the dropdown.

So go to “Menu / Accounts” and click on your Outlook account and click the “General” tab along the top and check AirSync near the bottom is enabled. If it’s not, enable it & save accounts.

[cyberzork]

@armrtafa4047

I cannot send my Outlook.com E-mails, but still can receive them.

What error message are you getting when trying to send ?

[armrtafa4047]

There are no any messages show when trying to send the E-mails.
The E-mails are only stuck in Outbox folder.

[cyberzork]

@armrtafa4047

There are no any messages show when trying to send the E-mails.
The E-mails are only stuck in Outbox folder.

Then suggest if you haven’t already try dragging / moving them back from the Outbox to the “Drafts folder” under your account and then open them and try send again.

If they still won’t send, then “click the dropdown arrow on the right of Refresh” and click “Show Operations” and click the “Log tab”. Then look for any obvious sending error messages and paste them in this thread and we might then be able to see why it’s not sending.

Note:- Blank out anything personal in the log

[armrtafa4047]

9:52:35 PM @outlook.com [AirSync] MailClient.Accounts.ConnectionException: Found invalid data while decoding.
—> System.IO.InvalidDataException: Found invalid data while decoding.
at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, Int32 maxObjectsInSync, CancellationToken cancellationToken) at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken)
at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass35_0.<EnqueueUpload>b__0(WorkerStatus status, CancellationToken cancellationToken) at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status) --- End of inner exception stack trace --- at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status) at MailClient.Commands.Command.Process(WorkerStatus status) AccountId = AccountName = @outlook.com RunInPlace = False EnqueuedStackTrace = at MailClient.Protocols.Common.ItemSynchronizer2.EnqueueUpload(Folder folder, IEnumerable1 items, Action1 completed, CancellationToken cancellationToken)
at MailClient.Protocols.Common.ItemSynchronizer2.GoOnline() at MailClient.Protocols.AirSync.AirSyncAccount.GoOnlineInt() at MailClient.Protocols.Common.AccountBase.ChangeOnlineState(Boolean online, OfflineReason offlineReason) at MailClient.Protocols.Common.AccountBase.GoOnline() at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline) at MailClient.Protocols.Common.RequestIssuer.RunRequest(Action2 action, CancellationToken cancellationToken, OperationPriority priority, Nullable1 runInPlace, Action1 completed, String errorFormat, Object errorParams)
at MailClient.Protocols.Common.RequestIssuer.RunRequest(Action2 action, CancellationToken cancellationToken, Action1 completed, String errorFormat, Object errorParams)
at MailClient.Protocols.AirSync.AirSyncFolderSynchronizer.SendAsync(IEnumerable1 items, Action1 sentItem, Action1 completed, CancellationToken cancellationToken) at MailClient.Protocols.AirSync.AirSyncAccount.SendAsync(IEnumerable1 items, Action1 sentItem, Action1 completed, CancellationToken cancellationToken)
at MailClient.Accounts.BindingAccountBase.SendInternal()
at MailClient.Accounts.BindingAccountBase.Send()
at MailClient.Accounts.AccountManager.SendAllInternal(Boolean checkIncludeInGlobalOperations)
at MailClient.Accounts.AccountManager.SendAndReceiveAll(Boolean checkIncludeInGlobalOperations)
at MailClient.UI.Forms.formMain.sendReceiveAll()
at MailClient.UI.Forms.formMain.stripButton_Refresh_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at MailClient.Common.UI.Controls.ControlToolStrip.ControlToolStripButton.PerformClick()
at MailClient.Common.UI.Controls.ControlToolStrip.ControlToolStripButton.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at MailClient.Common.UI.Controls.AutomationViewUserControl.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg)
at System.Windows.Forms.Application.ComponentManager.Microsoft.Office.IMsoComponentManager.FPushMessageLoop(UIntPtr dwComponentID, msoloop uReason, Void* pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(ApplicationContext context)
at MailClient.Program.<>c.b__205_3()
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at MailClient.Common.UI.Forms.BaseForm.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
at Xilium.CefGlue.Interop.libcef.run_message_loop()
at MailClient.Program.Main(String args)
GUIStatus_Exception_Reported = True

[Gary]

@armrtafa4047

9:52:35 PM @outlook.com [AirSync] MailClient.Accounts.ConnectionException: Found invalid data while decoding.

Outlook error [AirSync] Synchronization error (SyncStateNotFound)

Recently, we have seen a lot of reports of Outlook calendar issues, the error usually looks like this: [AirSync] Synchronization error (SyncStateNotFound) In the log the error can also include details like Found invalid data while decoding. and Folder hierarchy changed. We are aware of this error but unfortunately had no luck replicating it yet or finding the real cause yet. The error usually means the server lost sync data for a particular device and account. That should normally happen o…

[JamesL]

Thanks very much. That was indeed the problem.